The Engagement Manager - Federal plays a crucial role in Nexthink’s services organization, acting as a key representative for our company in the U.S. Federal government sector. This position is responsible for ensuring the successful delivery of Nexthink’s solutions and services in federal environments, addressing the unique needs and challenges faced by government clientsThe Engagement Manager -Federal requires a hard-working and enthusiastic individual with strong technical and communication skills, along with the ability to establish and maintain confidence with colleagues and federal customers. A proven track record of project managing enterprise software deployments on behalf of vendors in the federal sector is essential, as is the ability to travel as required.Key Functions:Own the entire services engagement lifecycle for federal clients, from assisting in the services sales process and managing the services contracting process to successful delivery, sign-off, and billing with no customer disputes.Lead the engagement implementation team, managing ongoing staff resourcing specifically tailored to the needs of federal projects.Produce and maintain all relevant project documentation, including scoping, statements of work, project plans, budgets, risk registers, change orders, and status reports, ensuring compliance with federal regulations.Provide expert advice and guidance on the impact of the solution on a customer’s organization, proactively recommending approaches to mitigate any delivery risk to the engagement.Identify further opportunities to provide incremental value within federal agencies and work with commercial teams to progress these opportunities.
