We are looking for an Enterprise Client Success Manager who will be responsible for managing the post-sales experience for our new and established VIP enterprise customers, project management of implementation, training them using best practices, ensuring value realization, and developing long-term strategic relationships while delivering desired outcomes.This position will report to our Manager, Enterprise Customer Success.Challenges You’ll Tackle: Act as the primary point of contact and advocate for our most strategic and high value customersProactively own and manage a portfolio of accounts and become their trusted advisor by building strong relationships through scheduled business reviews and point in time communicationsEstablish the post-sales relationship with new customers with the primary goal of driving adoption across the portfolioConduct customer intake calls, establish custom workflows, and deliver high-quality trainings to customers via web conferencing  Work closely with the Implementation Team to complete new customer and new product onboarding projectsFacilitate the transition of new clients from implementation to self-sufficiency using customer success software (ChurnZero)  Drive communication of troubleshooting, and proactively suggest solutions to customer concerns Create customer references, testimonials, and case studies Provide team feedback by effectively communicating customer needs and feature requests; work cross-functionally across various teams (Sales, Implementation, Product) Monitor, track, and report on analytics, status reports and KPIs for your portfolio customers Develop an in-depth knowledge of all products and services; maintain product expertise across our platform Maintain customer needs, questions, and interactions in Salesforce; escalate challenges to the Support Team, and concerns internally to other appropriate teams.
