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Position - EVP, Sales and Operations ICA - North AmericaLocation - Remote North America (East Coast US or Canada preferred but not required)Job DescriptionAt Quadient we count on our executive team to solve complex business problems with creativity and passion, always looking to learn something new. We are seeking an EVP of Sales and Operations for our ICA (Intelligent Communication Automation) solution business in North America to join us in this mission, with a focus on sales execution, partner and channel management, and customer success. Together with other members of the executive team, you will execute the current corporate strategic plan, focusing on expansion to new customer segments and partnerships across all ICA solutions, while ultimately strengthening go-to-market operations.The ideal candidate is passionate for our company’s mission and a motivational leader, a self-starter able to execute and implement change, a player-coach, strategic, highly analytical and metrics driven. Serving as a key member of the executive team, the EVP, Sales and Operations will be a significant contributor to our culture and will hold a crucial role in management and leadership.Objectives of this Role
Partner with other members of the ICA executive team to implement the current corporate strategic plan and develop future plans
Ensure performance, strategy, and alignment of our North America-focused revenue-generating departments
Deliver all monthly, quarterly and annual sales targets for the ICA business in North America
Lead a multi-faceted sales team, including inside sales and account management, that can drive business growth across all customer segments and profiles, and share accountability with the marketing and other functions for improving the individual customer experience and strategy
Help maximize reach and efficiency by adding new, scalable partners in a strategic way
Build and foster creative teams committed to continuing our culture of innovation
Monitor the revenue pipeline and leads, adjusting as necessary to create sustainable growth
Work in coordination and collaboration with the rest of the global ICA leadership team across the world to support the needs of the global business
Daily and Monthly Responsibilities
Monitor the marketplace and analyze opportunities, providing competitive analysis, strategies, and tactics
Stay well-connected with customers to ensure broad market needs are being incorporated into the product development and strategic planning cycle
Collaborate with finance, product management, and marketing on messaging, pricing strategies, and business models to achieve revenue goals
Identify and resolve issues across the sales and account management functions
Oversee hiring, onboarding, training, performance management, career development, coaching and mentoring of the sales team and sales department budget.
Drive and oversee process optimization, territory and quota development, revenue forecasting, sales compensation, and overall sales force success.
Required Skills and Qualifications
15+ years of hands-on sales management experience and a progressive sales leadership role as VP or SVP of Sales within B2B SaaS, sales strategy planning and execution, sales operations, business planning, and sales support management.
Proven track record of growing revenue through new customer acquisition, expansion selling, and channel development
General management and P&L experience
History of decision-making based on business metrics
Inspirational leadership style and hands-on approach
Preferred Qualifications
Strong technical experience with Salesforce and other commercial tools
Advanced written and verbal communication skills. Extensive executive-level presentation experience
Proven track record in managing and growing $100M+ in revenue
Global experience to help align international strategies
MBA—or equivalent advanced degree
This position has a target base salary of:$350,000.00and annual commission target of:Quadient, Inc. has target base salary and target incentive compensation for our sales roles, that are based on function, level, and scope. To provide greater transparency to candidates, we share these targets on all job postings . Final base and incentive offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the targets listed.Our Benefits Overview :
Company subsidized Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Strong Company Match
Life & Disability Insurance – Company Sponsored
Paid Vacation, Sick Leave and 12 Company Holidays
Career & Leadership Development
Tuition Reimbursement Program
Company Sponsored Groups
About Quadient :At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com .
