Description Looking for a new opportunity? You should apply for this Help Desk Analyst position with a growing company! Candidates for this position should keep in mind that we are looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you. The chosen candidate might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job requires you to handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users. We need the person in this position to know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. Also, how these processes work together to provide superior support and high availability of our business. There might also be times when you need to cover alternative shifts.Responsibilities
Provide guidance to Tier 1 support and team members
This job is important because it must facilitate user account management. This includes onboarding, change and departure processes
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory Requirements - 2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Microsoft experience desired
Ability to multitask and attention to detail are critical
Capacity to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Sound written and verbal communication skills
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Able to work independently with a minimal amount of oversight
Applicants with a combination of superior customer service skills and technical aptitude will be preferred
If you're looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this position
ITIL certification is an even more strongly preferred point
Experience in one or more programming or scripting language Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
