The Housekeeping Manager will assist the Director of Housekeeping in maintaining hotel facilities in a clean, sanitary, and orderly condition keeping as a priority the safety and security of our guests and employees.Approach all encounters with guests and employees in a friendly, service-oriented manner.Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areasAssure that quality standards of cleanliness are met at all times in guest rooms and public areasCommunicate repair work and unsafe conditions to the appropriate departmentCommunicate areas in need of special cleaning as well as any missing itemsCommunicate in room changes and any room status changes to the Front DeskBe familiar with all the rules, policies, and standard operating procedures for the Housekeeping departmentAssist with the training of all new hires and the retraining of senior colleaguesReview and evaluate colleague performance records to comply with company standards in the departmentPlan and coordinate daily staffing levels and make any necessary changesAssist in maintaining colleagues daily work hours and recordsPlan, schedule and execute special projects such as general cleaning and carpet shampooingEnsure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring correctionsAssist with monthly inventory countsAssist with the preparation of the weekly payrollAssist with the preparation of the weekly scheduleInspection of all rooms to ensure Fairmont Standards are being followedCoaches, counsels, and delivers corrective action as requiredPerform all other duties as requested.Conduct a staff meeting with staff on a regular basis with minutes to Human Resources.Assist the Director of Housekeeping in developing agendas and conducting monthly department staff meetings.Other duties as required.
