OSA Posting Number 2024-41 SALARY RANGE (Grade 12) CSA991: $64,230.82/yr. $96,346.97/yr. (Commensurate with experience) GENERAL STATEMENT OF DUTIES: The HR Generalist is responsible for providing a wide variety of human resources activities, including managing performance evaluation, performance improvement plans, mediation, assisting in investigations, employment verification, helping departments with interviewing, keeping job descriptions updated, maintaining OSA inventory, and special projects like team events, affinity groups, and keeping our pay equity tools updated. The HR Generalist may also advise managers, supervisors, or administrators in all HR practices, provide information to employees about general OSA Policies and Procedures, and provide general support performing a wide variety of complex and routine administrative services. SUPERVISION RECEIVED: Work under the direct supervision of the Director of Human Resources and Assistant Director of Human Resources. DUTIES AND RESPONSIBILITIES Human Resources Managing performance evaluation process, including setting timelines, updating question sets, distributing online forms, collecting feedback, and maintaining records. Managing training initiatives including software and in-person trainings. Assist managers in developing and implementing performance improvement plans. Facilitate mediation sessions to resolve employee relations issues. Assist with employee investigations. Partner with departments to develop and update job descriptions. Assist with the interviewing process, including scheduling interviews, preparing interview materials, and providing feedback to employees and hiring managers. Assist with keeping pay equity tools updated to comply with legal regulations. Organizing special projects, such as team-building events, affinity group initiatives, etc. Posting and advertising open positions and assisting in recruitment process at job fairs. Conducting an analytic job studies and constructing valid selection and job related criteria. Screening, evaluating and recommending applicants for interviews. Aiding in the preparation and maintenance of job posting documentation, job descriptions, Employment Requisition forms and Payroll Change/Addition forms. Participating in interviews as required and assisting staff members in identifying and creating job related interview questions. Administering and explaining benefits to employees, serving as liaison between insurance carriers and employees. Checking applicant references, facilitating job offers and initiating needed paperwork. Participating in development and execution of orientation programs and procedures for new employees. Facilitating actions to resolve employee issues and escalating them to appropriate management team. Serving as liaison between Human Resources, payroll and employees. Maintaining OSA Distribution lists. Creating HR specific job aids. Assisting in scheduling various meetings and employee programs and events in compliance with department needs. Informing applicants and employees regarding various programs and procedure requirements such as tenure, hours of work, benefits, general work expectations, and time off. Maintaining employee file records up-to-date by handling changes in employee status in timely manner. Maintaining confidentially concerning personnel actions, legal actions, termination and non-renewal documents, and organizational plans. Maintaining knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Providing recommendations to the Director of Human Resources on training programs, trouble areas, and many other opportunities. Operations: Maintaining OSA inventory system, ensuring accuracy and completeness of data. Serve as the emergency planning / evacuation liaison, and mobility-impaired liaison between OSA and outside agencies. Refer proper inventory to the State Surplus Property Office. · Operate standard office machines and equipment requiring brief orientation for use such as photocopiers, other copying machines, fax machines, file retrieval equipment, central console telephone systems, postage meters, calculators, public address systems, paging device, two-way radios, binders, hand collators, perforators, folders, shredders, or similar equipment. · Operate specialized office machines or equipment requiring training by the manufacturer prior to use. · Prepare requisitions according to standard procedures in order to replenish supplies. · Compile statistical information to be included in reports of agency activities. MINIMUM QUALIFICATIONS: /The successful candidate will possess and/or demonstrate:/ · Bachelor\'s degree in Human Resources, Business Administration, or a related field.High School Diploma with sufficient HR experience acceptable. · A minimum of three (3) years hr/administrative or generalist experience in all phases of public or private sector personnel administration including one year of recruitment experience; · Excellent time management and prioritization skills. Strong attention to detail. · Effective and professional verbal and written communications skills; · Proficiency in Microsoft Office applications; · Excellent presentation, communication and interpersonal skills; · Able to establish and maintain healthy working relationships with people in course of work; · Expertise in exercising discretion in handling confidential information; and · Understanding and respect for the principles of EEO and ADA. PREFERRED QUALIFICATIONS: /Demonstrated experience and expertise in the following areas will also be important considerations:/ · Actively trained and/or certified in Diversity, Equity, and Inclusion. · Multilingual verbal and written skills in English and one or more of the following but not limited to: Spanish, Portuguese, Polish, Vietnamese, Cambodian, Mandarin or Cantonese, Haitian Creole, or French. · Ability to research, evaluate and analyze new recruitment techniques, methods, and procedures; · Ability to understand, explain and apply the provisions of personnel policies, procedures, regulations and guidelines under the OSA; · Able to exercise effective judgment, sensitivity, creativity to changing needs and situations · Ability to build effective relationships across a diverse population and at all levels of the organization, functioning as an employee advocate and change agent; · Able to work alone on a broad variety of projects. The Office of the State Auditor is committed to providing equal employment opportunities. Employment actions such as recruiting, hiring, training, and promoting individuals are based upon a policy of non-discrimination. Employment decisions and actions are made without regard to race, color, gender, religion, age, national origin, ancestry, sexual orientation, gender identity and expression, disability, military status, genetic information, political affiliation, or veteran’s status. Job: Human Resources Organization: Office of the State Auditor Title: Human Resources Generalist Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 240007F4
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet\'s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian\'s instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality \' The consumer is our boss, quality is our work and value for money is our goal. Responsibility \' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality \' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency \' We use resources to the full, waste nothing and do only what we can do best. Freedom \' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership € Customer Focus € Peer Relationships € Integrity & Trust € Action Oriented € Listening Functional € Preventative care and OWPs € Communication Skills € Client Service Skills € Priority Setting € Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability \' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet\'s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian\'s instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality \' The consumer is our boss, quality is our work and value for money is our goal. Responsibility \' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality \' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency \' We use resources to the full, waste nothing and do only what we can do best. Freedom \' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership € Customer Focus € Peer Relationships € Integrity & Trust € Action Oriented € Listening Functional € Preventative care and OWPs € Communication Skills € Client Service Skills € Priority Setting € Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability \' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl
