We are looking for a hands-on Helpdesk Specialist to join the on-site IT team at our growing biotech client in Boston's Seaport. You will be the face of IT in the office: helping employees, executives, and lab teams with their devices, accounts, meeting rooms, and day-to-day technology issues. You'll work side by side with our on-site specialist and in close coordination with a remote support team.What You'll DoUser support: Resolve on-site tickets within SLA — hardware, software, access, connectivity, and Microsoft 365 issues.VIP & lab support: Give hands-on, white-glove support to executives and to laboratory environments, with 100% SLA compliance.Meeting rooms: Support Zoom Rooms, audiovisual equipment and conferencing technology.User & device lifecycle: Onboarding/offboarding, device deployment and resets, access provisioning, stock management and secure device reconfiguration.Asset & endpoint management: Maintain laptops, desktops, mobile devices, printers and peripherals across their lifecycle.Security: Ensure secure data handling, endpoint compliance and protection of business-critical information.Collaboration: Coordinate with the remote support team on communication, escalation and resolution.
