Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston office. In this role, you’ll be the go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.Responsibilities:Provide support to End Users through all available channels to ensure the highest level of service quality.Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.Manage IT equipment and keep stocks updated.Manage and prioritize support tickets using ITSM tools.Escalate unresolved issues to higher-level support teams when necessary.Develop and maintain knowledge base articles and technical documentation.Collaborate with other IT teams to implement and maintain IT solutions.Participate in projects to improve IT support processes and service delivery.Stay up-to-date with the latest technologies and industry best practices.Researching new solutions that will improve our everyday work in the organization.
