LocationThe 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.Job DescriptionResponsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.Responsibilities To assist in the transport and storage of guest luggage. To properly log all trips originating from the “bell stand”. Knowledgeable of all hotel amenities. To be fully acquainted with different points of interest. Responsible for delivery of parcels, mail, special deliveries, etc. to guest rooms. Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department. Interact with other departments to ensure that guests’ needs are satisfied. Speak to guests in a friendly, warm manner, making them feel welcome at the hotel. To proactively work to seek out ways in which to improve the hotel experience for our guests. Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. Attend all required department trainings and meetings. Perform any other duties required by management.Qualifications Previous luxury hotel experience is required. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio. Knowledge of the surrounding area and all of its attractions. Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. Must have the ability to report to work on time and when scheduled. Must have the ability to stand and/or walk for extended periods of time. Must meet standards of appearance and maintain a high level of personal hygiene at all time. Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. Computer literacy to include: Payroll systemsOmni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.Job LocationsUS-MA-BostonPosted Date8 hours ago(2/15/2024 12:42 PM)Requisition ID 2024-105099 of Openings 1Category (Portal Searching) Front Office Operations
