77165BRJob Posting Title:Patient Experience Representative I- General SurgeryDepartment:SurgeryAutoReqId:77165BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positionsSchedule: Fully onsite, Monday-Friday, 8:30a-5:00pThe PER I shall be responsible for:Customer Service
Demonstrates positive and effective customer service
Responds to routine inquiries about hospital protocol, policies, and procedures
Involves supervisor to assist with resolution of complex issues
Greets, screens, and directs patients, families, and visitors
Registers new patients
Collaborates and communicates with referring providers and practices to handle complex patient issues
May be required to rotate in departments with call centers
Patient Registration/Admissions/Discharge
Monitors clinic activity to ensure the best patient experience
May prepare rooms for examinations and provides assistance to patients according to established procedures and instructions.
Records and processes patient demographics, insurance/payment, and referral information
May collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits. Provides an accurate record of transactions in the Hospital systems
Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules
Scheduling
Schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions
Communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient daily patient/visitor flow
Administration
Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for information or assistance within scope of knowledge and authority. Initiate calls for emergency services as required
Maintain personal calendars for physician/supervisor(s).
Assist in organizing and scheduling conferences, seminars, and other department-sponsored programs or events. Organizes documents and/or presentations and logistics for meetings, presentations, and events
Provide routine clerical support
May collect and organizes medical records, information, materials, and supplies required for appointments
Communicates with other departments to coordinate ancillary clinical/administrative services
Open and sorts mail, deliver and retrieve patient records, photocopy materials, sorts, collates, and distributes documents
Processes various letters and outside requests and prescription refills.
Technology
Utilizes all office technology
Enrolls patients and caregivers in patient portal
Process Improvement
Demonstrates interest and the ability to actively participate in, and contribute to, departmental and organizational initiatives & projects with a focus on continuous process improvement
Assists with implementing change with internal systems and procedures
To qualify, you must have:
High School Diploma/GED
Basic customer service and computer skills
Conveys a positive demeanor when interacting with patients, families, and coworkers
Ability to demonstrate empathy in difficult personal situations
Ability to work with diverse internal and external constituencies
Strong attention to detail
Interpersonal skills, collaboration, and communication
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only
