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Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital's revenue cycle process, clinic operations and patient experience.PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordinationAssists with scheduling template creation and changesAnswers phones, triages calls, responds to patient requests, takes messages in office or call center settingGreets and checks-in patients; verifies patient demographic and insurance informationAssists with revenue cycle clearance, including registration accuracy, referral management and insurance verificationCollects copaymentsPrepares medical records and documentation for patient visits, including loading of information into the EMR systemTakes an active role in monitoring patient flow and communicating delays to patients and providersAssists with billing charge entry and reconciliationCompletes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distributionProvides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suiteParticipates in performance improvement projectsPerforms other similar and related duties as required or directed
