We are hiring Resident Relations Managers to work onsite at our property in the Boston, MA area. Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Manager will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community. If you are an ambitious, problem solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!What We OfferAIR offers attractive compensation packages that reward performance including:Expected base pay rate of $29.00 to $30.00 per hour + 15% target bonus opportunity. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.Monthly Lease Renewal Commissions. 25% Rent Discount at any AIR community.Option to live onsite with zero commute or at a nearby AIR community.Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended.You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again!What You Will DoRespond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.Support residents during the move-out process, which may include notice to vacate and resident transfers.Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.Monitors resident retention.Assist residents with any needHelp residents pay their rent onlineComplete move-in and move-out inspectionsRegister cars to park on-siteRegister pets for existing residentsAssist with parcel pending (package deliveries)Enter in service requests for residentsAnswer questions regarding service requestsAssisting with Notice to Vacates and gather information for move-outsSend communication to residentsCoordinate and plan resident functionsResponds to and manages resident complaints and/or service issuesContact residents about policy violations
