Job Overview:Oversees all operations of the Front of the House, Concierge, Resident Services Associates and Door Staff. Ensures that daily logs, records and forms, systems procedures and operational and service standards are maintained and exceed expectations. Meets and greets residents; checks guests and service providers in/out. Maintains strong relationships with service providers. Looks for opportunities to enhance resident experience. Possesses strong communication, telephone, and customer service skills. Able to understand and react to emergency response and access control proceduresYour Responsibilities:
Regular attendance and punctuality are essential functions for the role
Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners, guests, business partners
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Responsible for creating weekly staff schedule and ensure adequate coverage
Respond to staff absences and cover shifts when necessary
Have thorough understanding of elevated service standards and ensure adherence by all associates
Maintain office and other supplies needed for amenities
Assist with new resident on boarding
Assist with Update of homeowner directory and create new homeowner file.
Copy of all documents to be kept in homeowner file.
Assist Gm with set up homeowners with Connect access.
Update and maintain community information in BuildingLink and Connect, including but not limited to Community
Projects, Management Reports and all Association documents and forms
Utilize BuildingLink and Connect’s Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization
Provide customer service assistance to homeowners as needed. Assist with homeowners’ calls and inquiries and respond accordingly or direct to the appropriate party.
Assist with preparation of newsletter, where applicable
Skills & Qualifications:
High school diploma or equivalencyrequired. College level courses in business or hospitality preferred.
Mustpossessstrong customer service background.
Two (2) to three (3) years of business experience insimilarposition preferred.
Computer literacy
Command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skillsrequired.
Special Requirements:
Ability tolift upto 50 lbs.
Standing, sitting, walking and occasional climbing
The employeeis required towork at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
Ability to detect auditory and/or visual emergency alarms.
Ability to work extended/flexible hours, weekends, and attend Board meetings asrequired.
Driving when necessary.
Excellent organizational skills and project management
Exceptional communication and interpersonal skills.
Advanced written communication skills.
Advanced Microsoft Office skills.
Knowledge of basic accounting/budgeting procedures.
Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
Ability to keep complex records, to assemble and organize data of complex nature, and to prepare andsubmitreports in acceptable formats andin a timely manner
Ability to conceptualize, plan and organize multiple programs and assignments effectively.
Ability to work on complex and confidential tasksutilizingjudgment, tact, and resourcefulness.
Skill in developing andmaintaininggood working relationships.
What We Offer:As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may berequiredto attend training and other company functions.Compensation:$25.00 - $30.00/hrDisclaimer Statement:The above informationonthis description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules,dutiesand responsibilities to this job at any time.
