The Senior People & Culture Manager plays a critical leadership role in shaping and sustaining a best‑in‑class colleague experience aligned with the standards of an ultra‑luxury hospitality environment.This role is responsible for leading core People & Culture functions including talent acquisition strategy, engagement, performance management, compliance, and colleague relations, while elevating operational excellence across all People & Culture practices.Acting as a trusted partner to department leaders, the Senior Manager drives consistency, accountability, and innovation—ensuring all people practices reflect the spirit, service philosophy, and ambition of Raffles Boston. What You Will DoPeople Strategy & Business PartnershipServe as a strategic partner to department leaders, aligning People & Culture initiatives with operational goals and business prioritiesProvide guidance on organizational design, workforce planning, and talent development strategiesCoach leaders on performance management, employee relations, and leadership effectivenessSupport execution of engagement strategies that enhance retention, morale, and cultureTalent Acquisition & Workforce PlanningLead full-cycle recruitment strategy for management and critical roles, ensuring alignment with Raffles service standardsPartner with hiring managers to identify talent needs and implement proactive sourcing strategiesElevate employer branding and candidate experience consistent with a luxury flagship propertyGuide and mentor junior team members on recruitment best practicesEmployee Relations & EngagementAct as primary point of contact for complex employee relations matters, ensuring fair, consistent, and compliant outcomesFoster a culture of trust, respect, and open communication across all levels of the organizationLead investigations, resolve concerns, and provide recommendations to leadershipSupport and monitor engagement initiatives, ensuring measurable progress and sustained impactPerformance Management & DevelopmentDrive performance management processes including goal setting, reviews, and development planningSupport leadership in identifying high-potential talent and succession planning opportunitiesFacilitate training and development initiatives to strengthen leadership capability and colleague experienceChampion a culture of continuous feedback and growthCompensation, Benefits & Compliance OversightOversee benefits administration and colleague education, ensuring understanding and engagementEnsure compliance with all federal, state, and local labor laws and company policiesMonitor key HR metrics (turnover, absenteeism, engagement) and provide actionable insightsMaintain accuracy and integrity of HR systems, reporting, and personnel recordsOperational Excellence & Process LeadershipEnsure consistent execution of People & Culture processes and standards across departmentsIdentify opportunities for process improvement and implement scalable, efficient solutionsSupport audits, reporting, and compliance initiatives aligned with brand and ownership expectationsPartner with leadership to embed People & Culture priorities into daily operations
