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A mid-sized Boston based law firm client of Insight Global is seeking a Senior Help Desk Specialist to join its cohesive Information Technology department. This person would work with the entire IT team to provide support and assistance to the Firm's network users. The Senior Help Desk Specialist will answer questions and solve problems that arise from the Firm's network users, escalating large-scale problems to other members of the IT Team.
The day-to-day responsibilities of this position include:
Maintain a full-service help desk for application questions and issues
Provide in-depth support for questions and issues relating to Microsoft office suite as well as legal-specific add-ons.
Provide fundamental support for all firm-sanctioned applications
Provide fundamental support for other Firm systems, such as phones, printers, remote-access, and audio-visual setups.
Assist with software testing before application deployment
Provide ongoing training for core applications at the direction of the Training Manager
This is a full-time position, hybrid 4 days a week onsite in Boston, MA.
Proficiency with legal-specific applications, such as document management systems
Law firm experience
5+ years of help desk experience working within a law firm or professional services environment
Expertise in Windows/Microsoft Office Suite
Excellent interpersonal, verbal, and written communication skills as well as a team-oriented and resourceful attitude
Bachelor's Degree
