DescriptionAmazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them.We are also the home of Alexa, a cloud-based intelligent voice assistant, to provide information, answer questions, play music, control your smart home and much more. Alexa is integrated into many of our products and partner products and many thousands of devices work with Alexa.The Amazon General Intelligence (AGI) Alexa Information team is looking for a UX Researcher to join our design and research team. You will bring customer insights into every phase of the product development process, and improve product experiences across Alexa’s suite of AI products on devices, mobile and the web. You will be responsible for driving a research strategy and implementing it, possibly inventing some new research techniques and technologies along the way.Key job responsibilities
You will utilize user research, product research, and design research methods and qualitative and quantitative research concepts to create a deep understanding and empathy for our target customers through field research, surveys, personas, lab studies, and other methods (existing or invented) that you identify to be most effective.
Work closely with product and design teams to identify research topics, and build a research roadmap; communicate and refresh on a regular basis to ensure relevancy.
Create research roadmaps that impact product lifecycles using a variety of appropriate techniques. Identify the best method or mix of methods based on research questions, timeline and resourcing.
Develop metrics that appropriately reflect the user experience quality of a feature, product or system.
Understand different data types from different sources and perform quick but thorough data analysis in order to create insightful and actionable findings. Work cross-functionally with design, business stakeholders, engineering, and marketing to communicate results and recommendations, and advocate on behalf of our customers.
About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.Basic Qualifications
Bachelor’s degree in HCDE, Experimental Psychology, Cognitive Psychology, Human Factors, or similar field; or commensurate experience.
5+ years of hands-on experience leading UX research projects with demonstrated impact.
3+ years of end-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting).
Knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis
Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
Preferred Qualifications
MA/MS in experimental psychology, human computer interaction, anthropology, or related discipline.
Have an available online portfolio demonstrating samples of deliverables (e.g. study plans, reports) and extraction of actionable insights from qualitative and quantitative data.
Experience with research process and research methods (e.g., survey design, personas, remote testing, lab studies, diary studies, concept testing, benchmarking, and other methods).
Experience with synthesizing qualitative and quantitative data and leveraging research frameworks
The ability to manage ambiguity, work autonomously, and multi-task in an agile environment.
AI, voice or multi-modal research experience in a global context
Demonstrated thought-leadership with a passion for translating data into action
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
