Job Title: Restaurant Floor Manager
Salary: $60,000 per year
Location: Banyan Bar + Refuge - South End, Boston
Job Type: Full-time
Job Summary:
Banyan Bar + Refuge is seeking an energetic manager to assist in daily operations and ensure an exceptional guest experience as we head into our eleventh patio season ! The ideal candidate has strong leadership skills, a customer-focused attitude, and a passion for hospitality. As a manager, you will supervise front-of-house staff, maintain service standards, and work closely with the General Manager to drive efficiency.
Key Responsibilities:
- Supervise and coordinate front-of-house operations, ensuring smooth service and a high level of customer satisfaction.
- Lead, train, and motivate staff to maintain exceptional hospitality and service standards.
- Address customer concerns and resolve issues promptly and professionally.
- Monitor reservations, table assignments, and seating arrangements to optimize flow and efficiency.
- Assist General Manager in performance management of front-of-house staff.
- Maintain a strong presence on the floor, supporting team members as needed.
- Ensure compliance with health and safety regulations, including sanitation and alcohol service laws.
- Work closely with the kitchen and bar teams to ensure seamless communication and service.
- Uphold company policies and procedures while fostering a positive and team-oriented work environment.
Requirements:
- Strong leadership and problem-solving skills with the ability to manage a dynamic team.
- Excellent communication and customer service skills.
- Ability to work nights, weekends, and some holidays as needed.
- Understanding of health and safety regulations and industry best practices.
- Passion for hospitality and a commitment to providing an outstanding dining experience.
If you are a dedicated and motivated leader with a passion for hospitality, we’d love to hear from you!
