Sanofi is an emerging leader in immunology, poised to transform medicine by rebalancing the immune responses that cause systemic, chronic diseases. We’re building on the success of Dupixent® in atopic dermatitis and asthma and developing new solutions for people with debilitating immuno-dermatological, rheumatic, respiratory, and gastrointestinal diseases.The Sanofi Patient Support Services (PSS) team is focused on supporting patients looking to access Sanofi therapies and building programs to help appropriate patients stay adherent to their medication. This is achieved by offering programs providing reimbursement and logistics support, financial assistance, and patient education. In addition to the teams supporting program offerings, the PSS organization also has field teams that provides education to patients and physicians.Reporting to the Head of Specialty Care, North America, this highly visible position is responsible for the execution of patient support services across all disease areas. In anticipation of numerous upcoming launches, this person will be expected to transform end to end our Patient Support Services operating model to develop an industry-leading competitive edge, with a mission to deliver an incredible patient experience underpinned by data driven operational rigor.They will lead a team to develop, implement, maintain, and improve existing and new patient programs, while driving innovative new patient programs and services for a robust portfolio of products in the US. This role will lead a team comprised of over 450 FTEs across all aspects of the patient services organization as well as external third-party service vendors who partner on PSS activities.This highly impactful role requires strong leadership and stakeholder management skills including ability to influence the broader organization. This leader must be highly collaborative, innovative, and successfully partner across a number of functions, including but not limited to, marketing, sales, market access, legal, compliance, and People & Culture.MAIN RESPONSIBILITIES:Specific responsibilities include:
Develop and implement strategies that aim to continually improve the speed and quality in which appropriate patients can access Sanofi products
Enable Patient Support Services to positively impact the US Commercial business, and in particular Dupixent, through patient acquisition and retention activities all while creating differentiation in the marketplace. Critically important will be a focus on innovation and the development of sustainable competitive advantages for Patient Services
Lead enterprise PSS operations with discipline, rigor, and a keen focus on data driven insights to achieve goals, monitor and manage Sanofi employees and our partners
Drive innovation for the future with the modernization of the Patient Support Services operating model in alignment with other transformation projects ongoing in US Commercial operations
In partnership with US patient marketing teams, design programs to grow enrollment in patient persistency programs, supporting patient compliance and retention through Sanofi lead activities, Specialty Pharmacy partnerships and potentially third-parties. Work closely with the Sales and Marketing teams to drive towards common patient goals
Partner with internal stakeholders for the planning and launch readiness for new indications of existing products and yet to be launched products
Coach and develop leaders, managers, and people within the PSS organization and Sanofi; demonstrated ability to lead diverse teams and role model Sanofi Play to Win behaviors
Management of large and complex budget, working closely with finance partners to provide input, guidance, and planning for both personnel and programs
Lead efforts to identify and implement digital tools and technology solutions used to deliver patient support services
Ensure all programs maintain the highest level of quality and compliance with all applicable regulatory requirements to operate in audit ready status
Represent Patient Support Services as a member of the North America Leadership Team; provide input and decision-making impacting PSS enterprise operations and transformation
Up to 70% travel
ABOUT YOU
Commercial and business acumen: the successful candidate will have a strong track record in the pharma/bio-pharma industry and/or a large specialty pharmacy driving commercial success and leading teams of scale; This individual will have previous experience initiating and driving operational initiatives that deliver enhanced value and a competitive edge within the Patient acquisition and retention space
In-depth knowledge of Patient Services programs and the data/ insights necessary to operate them at the highest level
The ability to select and manage external partners including those providing technology and insights
Specialty therapeutic experience within the patient services space is required. An understanding of the patient journey required to navigate the payer and specialty pharmacy landscape for advanced biologics is also required
Experience building and leading large teams for patient support and field reimbursement; prior customer support and team/site buildout experience a plus
Proven ability to build relationships at all levels of the organization and with external parties as well as alliance partners
Relationship management, conflict resolution and ability to work collaboratively, along with strong organizational and operational skills
Data and insights driven decision-maker; able to distill large amounts of data and information to find the lead story and communicate it effectively to others
Bachelor’s degree required
15+ years of relevant healthcare or pharmaceutical industry experience
Global and/or US commercial experience leading a business unit/P&L a plus
Sales and marketing experience in competitive environments a plus
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.#GD-SG#LI-GZPursue progress , discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !
