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Are you interested in leading a team to achieve customer satisfaction? Do you enjoy collaborating cross-functionally to deliver on common goals?About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (https://www.relx.com/) , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.Our service plans are custom-made to help you turn your law firm into a more profitable and efficiently run business using LexisNexis® Juris® financial management software. Discover more about LexisNexis® Juris® online at www.juris.comAbout the RoleThe Juris Professional Services Consultant is responsible for providing implementation and consulting services to Juris customers. The consultant works independently and jointly with the Juris team to provide clients with "white glove" customer care, a broad range of legal accounting, accounts payable, billing, electronic billing, accounts receivable, reporting and all other related services to meet our customer needs.This role can be performed anywhere within the United States. Responsibilities
Ensuring successful software implementation experiences for clients across all of our products by learning our product suite inside and out
Leading all key implementation phases
Driving project plans, assigning timelines and resources and advising clients on how to become successful using our products
Utilizing existing delivery methodology while continually adding feedback and insights to our processes
Developing and maintaining the relationships within your named accounts and demonstrating value to key stakeholder
Working with other departments to prioritize, coordinate, and apply resources where needed
Being that internal champion that handles client issues, escalating appropriately and tracking to completion
Collaborating with team members on client troubleshooting and methodologies best practice
Requirements
Have extensive experience in consulting or professional services
Be able to solve bigger and more diverse requests and problems for a client
Be able to influence a range of audiences, both internally and externally
Demonstrate judgment based on the analysis of multiple sources of information
Be able to translate business issues into reactive changes
Be an expert in business, products, services, the market, and the needs of assigned accounts
Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries.We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.In short, we enable our customers to make better decisions, get better results and be more productive.
