Work ScheduleFirst Shift (Days)Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!This is your opportunity to work as an Laboratory Asset - Associate Site Manager within Instrument and Enterprise Services (IES) division of Thermo Fisher Scientific. You will use your service management and relationship building experience to become a critical member of the Unity Lab Services (ULS) team. In this role you will serve as an on-site Asset Management Resource for a key customer account, providing day to day support to meet the ULS and Customer objectives. The ideal candidate will play a critical role in supporting site initiatives to enhance client satisfaction and account profitability using the resources of Unity Lab Services.Responsibilities:
Conduct site operations in accordance with terms and conditions of program contract and Statement of Work.
Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff.
Support compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.
Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.
Support service activities and issues to include, timeliness, accuracy, and quality of the event.
Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
Verify and update the CMMS (Computerized Maintenance Management System) with the most up-to-date information regarding onsite assets and entitlements.
Maintain an accurate and up-to-date inventory of laboratory assets, tracking their condition, maintenance history, and any necessary repairs or replacements.
Meet and escort engineers into the laboratory, ensuring a smooth transition into their work environment.
Support problem resolution and customer concern at account as needed.
Support the development of quarterly business reviews and participate in meetings as required.
Assist in data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability.
Assist with the resolution of service or billing issues, questions or credits.
Support action plans and tracking mechanisms to drive continuous improvement.
Follow established, approved procedure for high dollar repairs, issue High Dollar P.O. numbers and monitor high dollar repairs as they progress up to and including call follow up.
Adhere to all Thermo Fisher and customer security and safety procedures.
Participate in PPI project teams as assigned to improve business performance
Strive for customer satisfaction and loyalty
Demonstrates our 4I Values (Integrity, Intensity, Involvement and Innovation).
Other appropriate duties as assigned
Travel to multiple client locations as applicable to support account needs
Minimum Requirements/Qualifications:
Minimum HS Diploma. Associates degree highly preferred.
2 years minimum customer service experience
Experience in Life Science or Healthcare environment preferred
Proficiency with Microsoft Word, Excel, PowerPoint.
Working Conditions:
Works primarily at customer locations, in office environment to include cubicles and laboratory environments which consist of noise and hazards.
Interactions will consist of face-to-face meetings, telephone, email, Web X meetings.
Physical Activity: Walking, sitting, standing, kneeling, couching, lifting, PC work.
Must possess motor skills appropriate to the task
May be able to use material handling equipment such as push carts and pallet jacks
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
Required to travel by airplane and automobile for meetings and trainings as necessary
Benefits:
We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
