Sr. eCommerce ManagerYou will own a key business line for our eCommerce practice on our Digital & eCommerce North America team supporting our Health Systems portfolio, responsible for developing the strategy, roadmap, and plan for a strategic business portfolio and audience.Your role:
Develop the strategy, plan and roadmap for a business line of our Health Systems portfolio. And execute that plan to drive online orders and revenue.
Utilize our online Store and EDI (Electronic Data Interchange) channels in your eCommerce plans as well as engage with our partner channels such as Amazon
Work with Digital campaign programs team to develop and integrate digital programs (organic and paid) across the customer journey to support achievement of online sales activities and objectives
Build a comprehensive strategy for driving penetration (customer onboarding) and preference (utilization of online store and EDI)
Partner with creative teams and content teams to build-out and optimize design and content to have a best-in-class eStore experience for our customers
Collaborate closely with Supply Chain to ensure campaign programs and product forecasts enable a desired customer experience on the online store
Engage Operations to handle customer issues by order desk for online orders from store and EDI
Support Sales and Business Managers in their execution of their sales strategies and plans
Serve as the key point of contact for all direct online topics for internal (sales, marketing, customer services, operations, and IT) and external partners (search, affiliate, and marketing agencies)
Play a key role in contributing to annual marketing and sales operations plans for the North America market with accountability for delivering to revenue and order goals
Be part of a team to establish and drive a regular cadence of reviewing key performance metrics versus target and identification of root causes and actions needed to drive continuous improvement
Collaborate with Central Global Digital organization and other global market teams to scale best practices for Philips eCommerce
Identify new business development opportunities proof of concept testing within direct online space to consistently grow business for maximum value realization
You're the right fit if:
Bachelor’s degree, MBA preferred. Preferably in Digital Marketing, Marketing, Business Administration or a related field.
Healthcare technology marketing experience a plus
7+ years of experience in eCommerce/Digital Marketing/Marketing/Sales Operations or similar
Robust omni-channel and Digital and eCommerce experience, developing programs across the end-to-end customer decision journey and delivering on online sales targets
Direct experience with eCommerce platforms (e.g. Hybris, Magento, etc.)
Experience managing an online store front. Amazon experience a plus.
Ability to engage marketing and sales leadership and teams to develop an eCommerce strategy and program to support objectives
Understanding of how to gather insights from program performance data and develop recommendations to drive measurable improvement in results
Experience drawing on market and audience insights to structure pilot programs to test and uncover new growth opportunities
Ability to manage a complex and diverse set of stakeholders, across functions and geographies and to act as a key point of contact to marketing and sales leadership
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is an office role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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Philips Transparency DetailsThe pay range for this position is $122,382 to $209,798The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA .#LI-OFFICEIt is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
