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Job DescriptionJob DescriptionWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.Location/Division Specific InformationThis position is passionate about service delivery excellence for Unity Lab Services. Specific activities relative to this job function may include: Inventory management, order management, gas tank/LN2/Dry ice management, lab coat management, glass wash and autoclave, bio-waste removal, vendor escorting, dock management, including shipping and receiving and other lab support services. This position will apply the basic functionality of systems and applications relevant to the job function. Strong communication capabilities are required.This position is located in Cambridge, MAWhat will you do?
Follows well defined procedures and safety requirements as outlined by Best Practices, SOP’s & work instructions. Take direction from Team Leader and/or Supervisor regarding daily duties.
Makes decisions and uses available resources to meet customer requirements.
Analyzes/maintains/reconciles various customer and Thermo Fisher reports.
Communicates with Team Leader and/or Supervisor any customer issues or potential problems.
Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
Adopts Practical Process Improvement (PPI) methodologies.
Uses systems as the need arises by job function.
Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively.
Enforce safety requirements
Carry out other duties as assigned in support of business goals
Job-Specific Duties may include:
Maintaining metric data for work performed
Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team/customer meetings
Keys to SuccessMinimum Requirements/QualificationsEducation:
High School Diploma or GED required
Bachelors Degree in a related field is preferred
Experience:
1+ years of similar experience is required
Experience in a laboratory work setting preferred
Knowledge Skills and Abilities:
Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
Must maintain Thermo Fisher Scientifics’ Four-I Values
Demonstrates excellence in customer service skills
Detail oriented problem solver
Work Overtime, as required
Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
Able to work independently and as part of a team in an environment of change
Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
Have flexibility and adaptability.
Competitive wages & Excellent benefits package
Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Holidays
401K Company Match up to 6%
Tuition Reimbursement - eligible after 90 days
Employee Referral Bonus
Employee Discount Program
Recognition Program
Charitable Gift Matching
Company Paid Parental Leave
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all the duties and responsibilities associated with this role.We at Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer!Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
