The Client Services Specialist III role is essential to fostering strong relationships with UL Solutions clients. It requires a detail-oriented professional who will manage multiple simultaneous projects, routinely communicate relevant project information to our clients, and proactively work with internal technical teams to ensure we are delivering the customer experience, integrity, and values our globally recognized UL mark represents. The selected candidate will:
Organize and coordinate assigned client account work in a timely and profitable manner.
Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
Prepare client proposals, report specifications, technical information, quotes, etc.
Provide technical consulting services to clients directly and/or through coordination with internal technical team.
Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
Participate in trade shows and technical conferences when necessary.
Work with business support to bill clients in a timely, concise, and profitable manner.
Provide technical support to in house employees as required.
Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Perform other duties as directed.
What you'll experience working at UL:Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world. Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. Curious? Find out more about what drives us. (https://www.ul.com/careers) #LI-BW1 #LI-Hybrid
Required: General degree or equivalent, with additional years of directly-related work experience.
Required: Strong working knowledge of Microsoft Office (Word, Excel, Access, Outlook, etc.)
Required: Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
Required: Ability to work hybrid work arrangement (Monday through Friday work week, with 3 days on-site, and 2 working from home)
Required: Commutable distance from Canton, MA laboratory for on-site work days.
Highly preferred: Client-facing, and quality control related, industry experience.
Highly preferred: Familiarity with TIC (testing, inspection, and certification) industry, and testing programs which would add value for client program management.
Preferred: Familiarity with company software programs (i.e., LIMS, Advantage, etc.).
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.Mission: Working for a safer worldUL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
