Job Details:
Assistant Manager – The Pheasant
The Pheasant, Dennis, MA
About Us:
The Pheasant is a celebrated restaurant located on Cape Cod’s historic Route 6A in Dennis, MA. Known for our commitment to locally sourced, seasonal ingredients, warm hospitality, and an exceptional wine program, we offer a refined yet approachable dining experience. We’re looking for an Assistant Manager to join our team and contribute to our continued success.
Position Overview:
As the Assistant Manager, you will play a key role in ensuring smooth day-to-day operations while delivering exceptional guest experiences. You will collaborate closely with the General Manager and the rest of the leadership team to uphold our standards of service and hospitality. A strong background in wine is highly preferred, as you will support our robust wine program and help guide guests through our curated selections.
Key Responsibilities:
Guest Experience & Service
- Lead by example to ensure outstanding service and hospitality.
- Work the floor during service, supporting staff and interacting with guests to create memorable dining experiences.
- Assist guests with wine selections, particularly from our curated offerings, and share your knowledge to elevate the overall experience.
Team Leadership
- Supervise and support front-of-house staff, fostering a positive and collaborative work environment.
- Assist in training and developing staff, with a focus on wine knowledge, service techniques, and hospitality standards.
- Address any service issues promptly and professionally, ensuring guest satisfaction.
Operations Management
- Assist with daily operations, including opening and closing procedures, ensuring the restaurant is set up for success.
- Collaborate with the General Manager to manage staffing, scheduling, and inventory.
- Help monitor and maintain the cleanliness, organization, and safety of the restaurant.
Wine Program Support
- Work closely with the General Manager and Wine Director to maintain and enhance our wine offerings.
- Assist with wine inventory management, including ordering, storage, and updating the wine list.
- Support wine-focused events and staff training sessions.
Qualifications:
Experience: 2+ years in a restaurant management or supervisory role, with a preference for upscale or fine dining environments.
Wine Knowledge: Strong knowledge of wine, with a preference for candidates with certifications (e.g., WSET, CMS) or significant experience in wine service.
Leadership Skills: Proven ability to lead a team, inspire collaboration, and uphold high service standards.
Hospitality Focus: A genuine passion for creating exceptional guest experiences.
Organizational Skills: Detail-oriented with the ability to multitask and manage time effectively in a fast-paced environment.
Flexibility: Availability to work evenings, weekends, and holidays, as needed.
Physical Requirements: Ability to stand for extended periods and lift up to 30 pounds.
What We Offer:
- Competitive salary
- Opportunities for professional development, including wine education.
- A collaborative, supportive work environment in one of Cape Cod’s most beloved restaurants.
- The chance to work with a passionate team dedicated to excellence in food, wine, and hospitality.
To Apply:
Please email your resume and a brief cover letter with the subject line “Assistant Manager Application – The Pheasant.” Let us know why you’re excited about this opportunity and how your skills align with our needs.
Compensation Details:
Compensation: Salary/Hourly ($50,000.00 - $60,000.00)
Benefits & Perks:
Potential Bonuses, Dining Discounts
Required Skills:
- Outstanding Service and Hospitality
- Wine Knowledge
- Team Leadership
- Training and Development
- Operations Management
- Inventory Management
- Event Coordination
- Detail Oriented
- Time Management
- Flexibility
- Physical Stamina
