KEY QUALIFICATIONS:
Ability to multi-task/ change priorities in a very fast paced office environment
Reliable
Excellent communication skills (will communicate with everyone from the Kayem Executive Team, VIP customers and consumers)
Detail oriented
Great initiative
Excellent follow-up
Pro-active positive mindset team player but also works independently
Quick learner
Can troubleshoots issues
Proficient in Microsoft Office, especially Excel
NOTES:
Knowledge of Microsoft Dynamix AX 2012 OR D365
Customer Service works closely with Sales Team, AR, Marketing, Production and Transportation
Cover front desk for breaks/ out of office
Knowledge of the food manufacturing industry, order processing and sales organization experience
BI-Lingual in Spanish helpful but not required
RESPONSIBILITIES:
ORDER MANAGEMENT:
Troubleshoots issues
Checks Promo Assist software for promotions to match dates/ items/ pricing
Process other orders by fax, email or phone- follows through based on circumstances
Assures weight requirement met- if not seeks upper management approval
Works with Brokers to meet minimums, confirms any changes such as dates
Checks inventory for fulfillment
Alerts brokers of any shortage- finds solutions
Cover colleague’s duties when out of office
Fax or email order acknowledgements as needed
DEDUCTION MANAGEMENT:
Researches/ analyzes deductions (short pays of invoices) against entered promotions in Promo Assist software
Create and edit promotions, make payments, follow up tasks
Closes past promotion based on direction
SALES SUPPORT:
Interacts with Sales Team- call, email or in person, addresses inquiries and needs
Brings issues to Sales attention
Enters sample orders for sales reps- for pickup or delivery
Communicates w/ brokers or sales reps to keep informed of changes- such as dates or inventory
Awareness of marketing promotions
WAREHOUSE INTERACTION:
Updates appointment log (Excel)– local deliveries
Handles frequent date changes from trucking company- communicates with brokers, customers and sales reps
Requests possible additions with warehouse if late order
Adjusts orders as requested- such as if over a truckload
Creates credits as needed- provides to Warehouse for expected return or pick up
REPORTS:
Reviews shortage reports, conditionally contacts customer
Runs certain reports daily from AX - such as shortage, open orders
INVENTORY:
Aware of Red Zone / Overstock, places orders to sell such items
Alerts Production of large quantity orders
CONSUMER:
Responds to consumer inquiries from the ‘Contact Us’ on various websites
Assist Marketing with Social Media consumer issues
Answers phone- address issues with consumer, monitors voicemails
Enter PNCRs (internal documenting system for consumer issues), send coupons and letters
Responds to incident reports from customers, follows up to closure
