IT T3 Help Desk Technician Print (https://www.governmentjobs.com/careers/massport/jobs/newprint/4497405) Apply IT T3 Help Desk Technician Location East Boston, MAJob TypeFull-TimeJob NumberFY2024-00157DepartmentInformation TechnologyDivisionInformation TechnologyOpening Date05/07/2024
Description
Benefits
ABOUT USThe Massachusetts Port Authority is Powering What’s Possible™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo and cruise ships safely, efficiently and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy. With a commitment to diversity, equity, and inclusion and being good neighbors, we achieve results that positively impact the people and businesses of New England.As the digital heartbeat of our organization, the Information Technology (IT) Department fuels the seamless operation of Massport. Driven by our commitment to excellence, we harness the power of technology to solve real-world challenges and enable the organization to achieve its business goals with exceptional efficiency. Our team embraces development and diversity, constantly seeking new opportunities for innovation and growth, to help shape the future of our agency and set new standards for excellence. ABOUT YOUAs an IT T3 Helpdesk Technician, you seamlessly blend technical expertise with exceptional customer service. Your analytical prowess allows you to swiftly diagnose and resolve complex issues, while your clear communication ensures users are kept informed every step of the way. Working under pressure is second nature to you, and your collaborative spirit shines as you effortlessly liaise with cross-functional teams to tackle challenges head-on. With meticulous attention to detail, proactive problem-solving, and a commitment to continuous learning, you consistently deliver outstanding support, ensuring seamless operations, and empowering users to excel in their rolesWhat you will do:
Answer incoming calls and document reported issues thoroughly, creating tickets for efficient tracking.
Provide comprehensive technical support to customers via various channels, ensuring prompt resolution.
Take ownership of Tier 2 and Tier 3 escalated tickets, investigating and resolving complex incidents.
Administer and maintain assigned systems, ensuring integrity, security, and optimal performance while meticulously documenting all activities.
WHAT YOU OFFER
Bachelor’s degree in management information systems, Computer Science, or equivalent experience, with a minimum of 5 years in technical support.
Expertise in Microsoft Office suites and a thorough understanding of Microsoft Active Directory, DNS, NTFS, and IP addressing.
Proficiency in troubleshooting, interpersonal communication, user training, and writing basic documentation.
High-level skills in operating systems, virtualization environments, and scripting languages like Perl, VBScript, or PowerShell.
Click here for detailed job description (https://www.massport.com/sites/default/files/2024-05/Massport-Job-Description-IT-T3-Help-Desk-Technican-5-7-24.pdf) WHAT WE OFFERCollaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day. Further, Massport is an Equal Employment Opportunity employer and committed to workforce diversity and inclusivity. What we believe in :Work/life balance Supporting the people and businesses of New EnglandA supportive and inclusive cultureAchieving results and having positive impactOpportunities for growthBeing good neighbors in the communities we serveProviding safe, healthy, and secure work environmentProtecting the environmentClick here for information on our comprehensive compensation and benefits packages. (https://www.massport.com/sites/default/files/2024-04/HR-Benefits-One-Sheet.pdf) We're a world-class organization of people moving people and goodsconnecting Massachusetts and New England to the world safely, securely, and efficiently, with a commitment to sustainability, our neighboring communities, and diversity, equity, and inclusion.We support and take pride in the employees that make those connections possible each and every day.We provide comprehensive compensation and benefits packages: Health, dental, vision, life insurance Disability insurance Flexible work arrangements Vacation time, sick time, personal days 12 Holidays per year Massport Retirement Plan (Pension) Deferred Compensation Plan (457b) with employer match SMART Plan retirement plan advisor/financial planning Discounted MBTA passes Public service loan forgiveness program for federal student loans Professional development programs Mentorship program Adoption assistance Paid parental leave Employee assistance program Employee recognition programs Employee resource groups Flexible spending accounts Wellness programs Community engagement Volunteer opportunities On-site employee parking Bike racks Electric car charging stations Mother's suite for new/nursing mothersBenefits may vary by position and/or location.For more information, please visit www.massport.com.We are an equal opportunity employer and are committed to workforce diversity and inclusivity.Follow us on linkedin.com/company/massachusetts-port-authorityAgencyMassachusetts Port AuthorityAddressOne Harborside Drive, Suite 200S East Boston, Massachusetts, 02128-2909 Phone617-568-3900 Websitehttp://www.massport.com Apply Please verify your email address Verify Email
