The Encore Boston Harbor Food Server – Catering & Banquets will be responsible for curating the overall guest experience, taking food/beverage orders, carrying out wine/beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for guests at casual dining outlets. This includes, but is not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.  JOB RESPONSIBILITIES:   
    Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.  
    Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
    Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. 
    Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. 
    Delivers and maintains a maximum level of property-wide service and satisfaction.  
    Contributes to company-wide communication and best practices.
    Keeps informed of all new developments within the department.
    Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
    Prepares mise en place before, during and after service. 
    Assists with the preparation of tables, including linens, glassware, silverware and china. 
    Prepares service stations and service equipment. 
    Polishes glassware, silverware and china.
    Has the ability to speak at length with guests about the food and beverage selections, aiding their decision-making process.
    Can execute sequence of service in recognition of Encore Boston Harbor standards and expectations. 
    When working in a team format, assumes a leadership role, delegating tasks always with the guest experience in mind.
    Attends and participates in daily briefings and other meetings as scheduled.
    Professionally handles consumption reports and communicates effectively to management.  
    Assists fully in breakdown and reset of event facilities including front and back of house areas.
Works with safety as a priority, and follows department and company safety standards.
    Maintains relevant knowledge of industry through continuing education and training.
    Performs any other job-related duties as assigned. 
