Hourly Pay: $25.84-$25.84The Encore Boston Harbor Lead Butler will be responsible for providing exceptional personalized service to all Suite guests. Responsibilities include, but are not limited to: maintaining all Encore Standards; and ensuring excellent guest and team member experience.  A Butler sets priorities, anticipates needs, and simultaneously manages multiple tasks while being detail orientated and courteous. A Butler proactively seeks new ways to impress our VIP guests, creates solutions to problems, and reacts to requests, comments, or challenges efficiently and according to company standards. A Butler is well-organized and conducts him/herself with integrity and accountability at all times. JOB RESPONSIBILITIES:   Adheres to all Encore Boston Harbor core values and property and department standards. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Follow all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are followed and enforced within the department.Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices.Keeps informed of all new developments within the department.Delivers professional service to internal and external guests and team members, which may require levels of patience, tact and diplomacy.Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Responsible for preparing and setting-up arrival for Suites and/or Gaming Salons according to guest or Host preferences.Ensuring all Suite set-ups, inspections, tours, and restocks are completed according to department standards.Greeting and escorting guests to and from their Suite and their preferred destinations.Performing and facilitating all valet services including but not limited to: unpacking/packing luggage, logging laundry and dry cleaning, pressing and steaming and shoe polishing.Arrange all in-room or Spa and Salon services.Responsible for all Food & Beverage services in the Suites and Gaming Salons including: picking-up, delivering, and serving food & beverage orders; bartending; bussing; organizing and coordinating cocktail events or receptions.Coordinates transportation pick-ups or drop-offs and procures off-property guest requests.Arranges all Concierge and Business Service needs including: booking dinner, spa, salon, golf and show reservations; setting up laptop, printer, or Wi-Fi connections; packaging and shipping; photocopy and printing.Must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times.Actively communicates and assists all supporting departments (Ex: Housekeeping, Engineering, Security, Floral/Horticulture, Sound & Video) to gain entry to the guest rooms as needed and reporting guest issues or requests and following up to ensure completion.Communicates information received from guests, hosts, peers, and management in a clear and professional manner.Maintains the Encore standards of service with guests and co-workers at all times.Looks for opportunities to assist peers, guests, other departments or leaders at all times.Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork.Ensures the Encore standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all.Understands safety is a priority and always follows department and company safety and health code standards.Knows and adheres to Encore policies and procedures, embraces company culture, and takes pride in the Resort and amenities.Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests.Attends required meetings and training classes and incorporates knowledge gained into daily work practices.Works with safety as a priority and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.
