Salary Pay: $80,000.00 - $95,000.00The Encore Boston Harbor Sr. Shift Manager of Cage Operations will be responsible for daily operations of the Cashiers Cage Department during assigned shifts. This position will oversee and manage the activities of the Cage to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements. Responsibilities include, but are not limited to: implementing the department strategy; maximizing opportunities for departmental and company success; ensuring security and protection of all casino assets passing through the cashiers cage; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage.JOB RESPONSIBILITIES:   
    Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
    Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
    Supervises daily activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. 
    Supports the management and performance of team members under his/her area of responsibility.
    Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.  
    Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property-wide communication.
    Supports hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.
    Provides professional internal and external guest service, which may require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate.  
    Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
    Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
    Manages and assists all front of house (FOH) and back of house (BOH) Cage Team Members.
    Ensures that all Cashiers Cage reports are submitted in a timely manner.
    Assigns Cage team members according to job requirements and the team members’ abilities, skills, and experience.
    Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
    Is responsible for the balancing of various bank drawers within the Cage area, maintaining accuracy throughout all phases of the balancing process.
    Maintains protection of extremely large amounts of currency, ensuring prevention loss by providing extreme care and attention to detail.
    Ensure that procedures and proper controls are implemented to protect counted receipts.
    Maintain close control of all activity in all Cage areas by maintaining an awareness of changes and or problems, which may affect the security of the coin/currency in the Cage.
    Maintain visual and electronic surveillance of personnel, ensuring prevention of monetary loss.
    Schedule Cage personnel and obtains signatures daily for the Gaming Commission.
    Observe count, reviews count slips, and reconciles total funds to ensure the integrity of the count for Ticket Redemption, Kiosk, Jackpot machines, and all BOH Cage support areas.
    Transfer receipts to the Cashier's Cage and the corresponding documentation to the Accounting department on a daily basis.
    Supervise the count and packaging of coin/currency delivered to the Count Room from the bank at the order of the Cashier's Cage.
    Order and stock parts to ensure proper operation and maintenance of all cage equipment.
    Balance inventory of chip bank to the casino computer system and accounts for all chip movements in and out of the chip bank.
    Works with safety as a priority, and follows department and company safety standards.
    Maintains relevant knowledge of industry through continuing education and training.
    Performs any other job-related duties as assigned. 
 
