Hourly Pay: $31.00 - $31.00Employment Status: This position is classified as Steady Extra, meaning it is not part‑time and does not have a guaranteed set schedule. Hours are scheduled based on business demand. Steady Extra roles offer consistent opportunities to work while supporting high‑volume periods and key business needs across the property.Scheduling Flexibility: Evening, weekend, and holiday availability is required, as shifts are driven by operational needs, special events, and on‑property activities. Representatives may work varying schedules week to week and must be flexible to support guest engagement, promotions, and departmental initiatives as needed.The Encore Boston Harbor Representative – Wynn Rewards is responsible for new enrollments in the Wynn Rewards Program through on-property activities, special events, and other customer engagement.  Responsibilities include, but are not limited to: maintaining all Encore Standards; and ensuring excellent guest and team member experience.JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices.Keeps informed of all new developments within the department.Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Always ensures guests receive exemplary customer service when explaining, instructing and assisting guests with the fundamentals of the Red Card loyalty programEfficiently and accurately create and maintain Red Card accounts as needed.Responsible for encouraging participation in the Red Card program, explaining all promotions and marketing material, property information and ensure a positive and friendly atmosphere along with supplying excellent customer service.Assists slot marketing department in promotions and events as needed.Works with safety as a priority and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.
