Summary: Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.Why Work for SMOC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
Travel to multiple WIC sites
Answer and direct phone calls
Screen applicant inquiries for eligibility
Manage appointment scheduling/rescheduling including reminder phone calls
Greet and triage participants to appropriate staff
Oversee flow of applicants/participants in waiting area
Clerical duties as assigned/required
Verification of identity, income, residency, participant category and data entry
Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors
Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs
Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits
Issuing and re-issuing food/formula prescriptions/benefits
Security of WIC e-cards
Receive training and attend appropriate in-services to attain competency and earn CEUs
Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education
Participate in quality assurance activities
Assist in the planning and development of education materials and group nutrition education activities
Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status
Engage all clients by understanding and addressing their needs whether within or outside the scope of work
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures
Other duties as assigned
Knowledge and Skill Requirements:
Fluency in English, Spanish AND Portuguese
High School Diploma or GED
Valid Driver’s License
Reliable, daily means of transportation to/from/between multiple WIC sites
Availability to work during morning, afternoon, evening and Saturday hours
One year office experience with good computer skills
One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide
Excellent communication, interpersonal and customer service skills
Well-organized, systematic, team-work approach to work
Interest in nutrition or health care
Sensitivity to the needs of participant population
Organizational Relationship: Directly reports to Program Director. Indirectly reports to Senior Nutritionist. Direct reports of this position are N/A. Indirect reports of this position are N/A.Physical Requirements: Ability to drive. Ability to see and read a computer screen and paper documents. Sitting for sustained periods of timeWorking Conditions: This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.We are an equal opportunity employer committed to diversity in the workplace.8:30am - 4:30pm ; Monday - Friday8:30am - 4:30pm ; Saturday (approximately 3 days per year.35
