Staples is business to business. You’re what binds us together.Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.What you’ll be doing:
Responsible for applying cash to customer accounts and performing detailed research on problems that arise during the cash application process.
Reconcile misapplied accounts, contact customers for remittance and work with collectors to obtain remits.
Recognize and proactively communicate potential cash application issues.
Research and assist in solving payment discrepancies by working with Credit & Collections and other internal/external customers to quickly and efficiently resolve issues.
Promptly process cash, credit and debit memos and use other documentation support when necessary to resolve account differences with customers.
Escalate large cash application issues appropriately.
Develop root cause analysis to proactively correct issues.
Actively document customer issues including customer payment issues.
Notify management of account reconciliation concerns.
What you bring to the table:
Basic understanding of accounting processes
Ability to recognize and research billing problems and to identify component parts, causes and cost impact.
Ability to utilize computer system features to accurately research and document account issues.
Ability to identify and address concerns before they become problems and to propose solutions to the concerns.
Capable of being entrusted with confidential information.
Strong ability to communicate both orally and in writing.
Ability to be flexible with position duties and scope of work.
Skilled in systems tools or ability to pick up system knowledge quickly.
Proficient in Microsoft office applications
What’s needed- Basic Qualifications:
High school diploma or GED
What’s needed- Preferred Qualifications:
1+ years in Cash Application or Associates degree in Business or Finance related field
We Offer:
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
