Customer Service & Social Media Support SpecialistAbout this PositionThis role provides multi-channel customer support through email, chat, phone, and social media. The Customer Service & Social Media Support Specialist resolves customer questions and complaints, documents cases, and helps maintain a positive brand image online. The position is ideal for someone detail-oriented, skilled in conflict resolution, and comfortable managing a high volume of inquiries in a fast-paced environment.Job ResponsibilitiesRespond to customer communications promptly via phone, email, chat, letters, and social mediaResolve sensitive issues using negotiation and problem-solving skills, escalating when necessaryDocument and update cases in the customer tracking system until resolutionCollaborate with District Managers, Store Managers, and internal teams to resolve customer concernsModerate and respond to social media comments in line with brand and escalation policiesJob Skills/RequirementsProven conflict management, analytical, and problem-solving skillsExcellent verbal and written communication with active listening abilitiesAbility to multitask, prioritize, and manage time effectively in a high-volume environmentProficiency with PC systems, email platforms, and Microsoft Word/Excel; accurate typing skillsQuiet, professional workspace with high-speed internet for video meetings and chat supportPreferred SkillsSocial media moderation experienceAbility to separate emotion and respond objectively when handling customer concernsStrong teamwork and flexibility to take on special projects or additional dutiesAdditional InformationRole supports customer satisfaction across multiple communication channelsOpportunity to strengthen brand image through professional, timely resolution of issuesRequires ability to multitask and handle high-volume inbound/outbound interactionsYUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
