Customer Service-Self Storage Manager

Customer Service-Self Storage Manager

08 Jan 2025
Massachusetts, Lynnfield, 01940 Lynnfield USA

Customer Service-Self Storage Manager

Our Property Managers get to work independently at multiple locations; spending time both inside and outsideWe assess customer storage needs and make suggestions, including selling packing and moving suppliesDaily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rentAuditing cash drawers and making bank deposits are part of the daily businessWe help keep our customers current with payments and make reminder and collection calls when requiredPhysical Requirements:Ability to transport lift/move items weighing up to 35 poundsOur property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

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  • Job DescriptionAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are accountable for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess your Team’s performance in these areas. You are accountable for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). You are responsible for non-inventory supplies management & expense control, regulatory compliance, and special projects and/or assignments. As the Team Leader, you lead and develop Associate Team Leaders (ATLs), Supervisors, Team Trainers, and Team Members (as applicable). You are accountable for hiring, development, corrective actions, and separations. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

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