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Assistant Branch Manager I- Main OfficeJob DetailsLevelManagement Job LocationMain Office Branch - Marlborough, MA Position TypeFull Time Salary Range$53,000.00 - $59,000.00 Salary/year Job CategoryBanking DescriptionPosition Title: Assistant Branch Manager Status: Full Time FLSA Status: Exempt Reports To: Branch Manager Department: Retail Location: Main Office (Marlborough) SUMMARY: As a member of the Retail Management team, reporting directly to the Branch Manager, the Assistant Branch Manager is responsible for all facets of branch operations including deposit accounts, consumer loan lending, and business development responsibilities The Assistant Branch Manager, in coordination with or in the absence of the Branch Manager, coordinates staffing needs, and delegates’ responsibilities and work assignments as required. This position exercises administrative control over the functions of the assigned branch office to ensure the ongoing effective operation as well as the oversight of new initiatives, in conformance with established Bank policies and procedures and assumes responsibility for the branch in the absence of the Branch Manager. Additionally, it is expected that this position assist with projects that affect the department and the bank as a whole, acts as a resource for other team members and embrace the established sales and service culture to maximize their contribution to the Bank’s goals. ESSENTIAL DUTIES and RESPONSIBILITIES: In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. GENERAL:
Provides daily supervision for branch personnel and meets regularly with the Branch Manager to discuss staffing needs, individual and team accomplishments as well as challenges to the Branch Supervisor on a regular basis.
Monitor the day-to-day operations of the department to ensure all necessary tasks are complete and accurate providing general guidance and supervision of the Branch team.
Provides on the spot coaching and feedback as well as training and guidance to all branch staff on new and existing processes.
Create an inclusive work environment that encourages and rewards performance while recognizing individual needs and skills, working towards shared goals, contributing ideas and accepting change.
Helps to attain internal performance objectives for branch business volume, deposits, loans, customer relationship expansion and quality audit reports, sharing responsibility for achieving goals.
Develops and maintains relationships with other department and organizational leaders and maintains operational alignment with core values, vision, strategy, and goals.
Prepares reports for management as required.
Maintains full knowledge of branch policies and procedures including the process of approving checks and providing system overrides.
May function as a Teller/Personal Banker as needed, including but not limited to the processing of teller transactions, opening, and closing the branch, night bags, balancing the branch, vault and ATMs.
Performs random monthly cash drawer audits and alarm testing in accordance with the Branch Manager monthly report.
Handles more complex customer problems and complaints in a professional and timely manner and coordinates appropriate follow-up.
Assists with consumer loan requests, maintaining a thorough knowledge of the Bank’s consumer loan products with the ability to accept applications, underwrite and approve applications within lending limits.
Assist internal and external auditors and regulators with their respective engagements.
Monitor departmental procedures, making recommendations for changes to increase productivity and improve efficiencies
Responsible for achieving strong results, despite balancing multiple complex demands
Promotes and enhances the corporate culture and fosters the development and implementation of organizational vision, policies, and guidelines.
Keep abreast of regulatory changes to ensure compliance in the areas of job responsibilities, and recommend improvements or changes as needed for compliance and/or for department efficiency.
Maintains proficiency with Video Connect in order to assist customers through this portal and acting as a backup agent when needed.
Regularly participate in before/after hours and/or weekend community events.
Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.
Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures
Regular and consistent attendance is required to continue the high standard of customer service.
The employee is expected to adhere to all company policies and act as a role model in the adherence to policies
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
In the performance of respective tasks and duties, the employee is expected to Up-hold the responsibilities set forth by the National Mortgage Licensing System and Registry (NMLS&R) and the SAFE Act.
Other duties as assigned.
SALES / BUSINESS DEVELOPMENT:
Shares responsibility for achieving branch goals and success with critical drivers.
Participates in Branch activities that generate new business such as promoting branch sales goals, culture and the Seven Step Retail Sales Process.
Regular participation in business calls, networking, and community/marketing events.
Participates in outreach to “Top 100” customers and prospects.
Assist with sales training initiatives, embracing role as a sales leader and coaching staff to identify opportunities using the Seven Step Retail Process.
Establishes and nurtures communication and relationships within the branch system as a whole.
Accompanies Relationship Manager, or BDO on business calls.
In the performance of respective tasks and duties, the employee is expected to Up-hold the responsibilities set forth by the National Mortgage Licensing System and Registry (NMLS&R) and the SAFE Act
SERVICE:
Counsels’ employees and provides coaching and feedback to branch staff, ensuring that customers receive exemplary service, their needs are determined, and appropriate products and services are recommended, following the Seven Step Retail Sales Process, to provide a positive experience.
Maintains a thorough knowledge of Bank’s deposit and loan products as well as additional services offered.
SUPERVISORY RESPONSIBILITIES:
In alignment with our Core Values and Lean Principles, and in coordination with, department management:
Supervises assigned staff to schedule and assign work, directing staff according to business needs and established goals and objectives and provide training.
Create an inclusive work environment that encourages and rewards performance while recognizing individual needs and skills.
Monitor and approve bi-weekly timecards, review and approve time off requests for all members of the team always ensuring adequate coverage of department.
Monitor and approve bi-weekly timecards, review and approve time off requests for all members of the team ensuring adequate coverage of department at all times.
Completes timely checkpoints, recommends employment decisions, coaches, counsels, disciplines, and develops staff as necessary.
Demonstrate ability to weight competing priorities and direct staff according to business needs.
LEVEL OF RESPONSIBILITY:
Responsible for managing, mentoring, and coaching assigned members of the Branch team and to resolve more complex customer issues as needed.
Work is non-routine and relies on prior directly related experience and specific bank policies, and programs.
Work is not directly supervised and is relied upon to provide subject matter content within the organization.
Interacts independently with members of the community requiring the ability to maintain a high level of confidentiality.
EQUIPMENT REQUIRED:
Smart Phone- To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems.
SKILLS REQUIRED:
Associates Degree or equivalent, banking courses and/or related work experience
Three to five years’ experience in a financial institution
One to two years’ supervisory/leadership experience
Solid background in financial institution operating policies and procedures, banking regulations (state and federal), employee development and public relations.
Ability to multi- task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.
A curious mindset that allows you to constantly learn and challenge the status quo.
Be or be eligible to register and maintain a valid Mortgage Loan Originator Identifier Number issued through the National Mortgage Licensing System and Registry (NMLS&R)
Be or become a Notary Public
Proficient in Microsoft Office Suite products
Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.
COMPETENCIES:
Supervisory and leadership skills
Team Builder
Ability to identify market/business opportunities.
Excellent Communication Skills
Responsiveness
Accurate attention to detail
Sound Judgement
Excellent Organizational and Time Management Skills,
Proficient Prioritization skills
Good mathematical problem solving
Creative and Resourceful
Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals.
Computer Technology Savvy - Utilize technology/systems to improve work processes and use a range of technology to solve problems.
LANGUAGE/COGNITIVE SKILLS:
The person in this position frequently communicates with all departments and occasionally with customers, about banking products and services, and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:
Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees.
Define problems, collect data, establish facts, and draw valid conclusions.
Read, analyze, and interpret a variety of documents such as checks bank statements and Loan documents and Bank policies and procedures.
WORKING CONDITIONS AND PHYSICAL EFFORT:The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to:
Physical Demands/Efforts
Occasionally lift and/or move up to 25 pounds, (i.e., cash drawer, coin)
Frequently required to remain in a stationary position, 50% of the time
Occasionally required to stoop and bend.
Mental & Visual Demands
Consistently operate a computer for extended periods of time
Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).
Work Environment and Hazards
Regularly move throughout the inside the Bank to access resources and individuals.
Occasional local travel for bank purposes and/or on behalf of the bank (i.e., staffing coverage, branch meetings, networking, training, community/marketing events).
The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.
It is a general office environment where the noise level is moderate.
AMERICANS WITH DISABILITIES ACT
Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
Applicant NoticeThe completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank. Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose. Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.
