Be part of something altogether life-changing!Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva, you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.The SFDC Process Support Lead for Case Management is responsible for providing first level support to our user base, predominantly focussed on USCAN/LATAM users, whilst supporting wider team globally. This position is part of the Global Process Excellence team supporting Salesforce (SFDC) platform and will be ONSITE at our facility in Marlborough, MA.What you will do:
Work in a global team, supporting in region, as trusted advisor to the cross-functional user groups, working with customer case management, providing SFDC troubleshooting and process support for the case module
Provide new user setup and onboarding support to ensure standard methodology and process adherence
Ensure tool and process governance
Document user support enquiries and identify process improvement opportunities through data analysis
Support process improvement projects
Who you are:
Bachelor’s or Associate's degree with 3+ years of relevant process support experience OR High school diploma/GED equivalent with 5+ years of process support experience
Minimum of two years working with Salesforce (SFDC), particularly case object.
Proven ability to translate business needs into tangible IT requirements, requiring excellent communication skills (written and oral) to enable effective interactions with a diverse user base
Demonstrated ability to drive process improvements and resourcefulness skills
Demonstrated problem solving skills and strong attention to detail
Travel Requirements:
This position may potentially require up to 10% travel, primarily domestic but may also potentially be international.
This job is eligible for bonus/incentive pay.We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law#LI-AP1#OnsiteAt Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
