The Customer Success Manager (CSM) is a critical role in CyberArk to protect our most precious asset: our customers. The CSM works with mid-to-large enterprise customers and is accountable for ensuring these customers adopt and realize the recurring value from all CyberArk products, Perpetual or Subscription, premise or cloud. You will work closely with Directors/Managers of Security, Security Engineers, Security Architects and Dev-Ops teams to implement best in class Access and Identity products from CyberArk. The end results are increased customer satisfaction, value, retention and expansion of the CyberArk security footprint. The CSM will work with Customers located on the West Coast, PST is preferred. What you will do: Own the ultimate responsibility for the customer’s onboarding, adoption, and advocacy across a portfolio of customers. Work with the customer to build success plans, establish critical goals, to aid the customer in achieving their objectives. Design and execute on a value roadmap for your customers Establish regular cadence (Monthly, Quarterly) with each assigned client, review executive dashboards, and program status. Cement yourself as a trusted advisor/strategic advisor with customers and drive continued value of our products and services. Partner with CyberArk Account Team (Account Manager, SA, Training, and Enablement) to find opportunities for new usage of CyberArk across organizational functions. Act as the voice of the customer internally to advocate customer’s needs.   Engage proactively with the customer at every step of the journey of the customer with CyberArk products. Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with CyberArk teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points. Identify areas for improvement in the customer experience, both in our product and processes. #LI-JA1
