The Manager - People Operations is responsible for leading all facets of HR Operations including systems, processes, policies, compliance, and day-to-day HR operations while ensuring top-notch service to employees. This role serves as a steward of how work gets done at Appcast, designing and evolving people processes, policies, systems, and employee experiences that support our culture, enable business performance, and create a consistent and scalable employee experience. The Manager - People Operations will oversee a best-in-class HR operations function, continuously improving the way we support employees through process optimization, automation, AI-enabled solutions, and thoughtful system design, while ensuring compliance, operational excellence, and scalability. To be successful in this role, you will need to understand business needs, build strong cross-functional partnerships, and leverage data, technology, and insights to design practical solutions that align with organizational requirements, enhance the employee experience, and reinforce Appcast's culture. Job Responsibilities  Ensure HRIS designs meet Appcast business requirements and support our culture; ensure system reporting features and dashboards meet the needs of the People team, employees and business partners Lead optimization initiatives across the entire People team for continuous improvement in people processes, systems, and dataPlan, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs  Responsible for designing, improving, and maintaining locally compliant handbooks, employment policies, and procedures that support our culture and business needs  Responsible for overseeing all employee life-cycle policies and processes (i.e. immigration, relocation, expatriate) and ensuring procedures are up to date and accurately applied Ensure accurate procedures are in place and followed for systematic onboarding and offboarding processes, including driving continuous improvement to reduce administrative burden to the team while improving the employee experience and capturing accurate data  Establish strong working relationships with legal partners to build and maintain knowledge of employment law, staying up to speed on regulatory changes, trends and best practices across the locations in which we operate.  Recommend changes to improve and/or enhance HR policies and procedures that maintain compliance while supporting our unique culture Leverage the People ticketing system to deliver best in class service in response to the employee inquiries. Build standard SLA’s for responding to all People tickets and analyze data to provide insights to help identify areas of improvement Provide leadership, direction, and development for the People Operations team, establishing clear goals, driving accountability, building expertise, and fostering a continuous improvement mindset     Be comfortable making sound decisions and recommendations with the information available. This sometimes means modifying existing basic policies or past practices, operating in the gray areas, and creating processes and policies to be clearer and more specific with minimal gray areas  
