Licensed Optician - Peabody, MA (North Shore Mall) - LensCraftersDate: Mar 1, 2024Brand: LensCraftersLocation:Peabody, MA, US, 1960Requisition ID: 838100Store # : 001156 LensCraftersPosition: Full-TimeTotal Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=enUS)At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.MAJOR DUTIES & RESPONSIBILITIES Welcome all customers, set expectations with customers Custom fit glasses & precisely place prescription in lenses Acts as a leader in optical acumen Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs Assists team with complex product needs & prescriptions Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven Ability to multi-task, prioritize & manage time with competing priorities Strive to achieve exceptional results on Brand KPIs & competencies Take pride in store appearance, help to keep store clean, attractive & organized Inform management of safety opportunities; demonstrates safe work practices Resourceful, self-motivated with a desire for continual learning, improvement & results Adhere to company policies & procedure, including discounts, promotions & inventory managementBASIC QUALIFICATIONS High School graduate or equivalent State Licensure Optical dispensing experience Strong customer service skills: communicator, listener & team builder Knowledge of current store merchandise Strong basic math skills Awareness of current fashion trends Selling skills – ability to use & carry an iPAD/tablet Familiarity with POS, computers & calculators Embrace new technology & changePREFERRED QUALIFICATIONS Previous customer service & retail experienceEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.Job Segment: Fashion Retail, Retail Sales, Fashion, Retail
