Description We are offering a long-term contract employment opportunity for a Loan Processor - Support in our team situated in Pittsfield, Massachusetts, United States. In this role, you will be expected to process loan applications, maintain customer records and respond to customer inquiries in the finance industry. Responsibilities: Accurately and efficiently process dealer loan contracts and member skip-a-payments. Handle loan payoffs and release vehicle liens. Mark titles received and file them accordingly. Respond to department emails and phone calls in a timely manner. Scan various loan and membership documents into the Core and LOS. Monitor all rates, conditions, and disclosures. Review, update, and verify information as needed. Initiate requests for missing or incomplete information. Conduct follow-up activities including, but not limited to, contact with members and automobile and recreational vehicle dealers. Maintain file maintenance and ensure the Credit Union’s security interest in collateral is served. Respond to member inquiries both orally and in writing. Quote rates, products, and other related information as needed. Use Microsoft Excel and other loan servicing systems to research and resolve issues.Requirements Proven experience in loan processing or related field. Strong knowledge of loan servicing processes and procedures. Proficiency in Microsoft Excel, including the ability to create spreadsheets and manage data effectively. Ability to communicate effectively with both clients and team members. Exceptional attention to detail and organizational skills. Ability to manage multiple tasks and deadlines simultaneously. Ability to work independently as well as part of a team. High level of integrity and discretion in handling confidential information. Strong customer service skills and a commitment to providing exceptional client experiences. Ability to understand and adhere to all federal and state laws applicable to the loan industry. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
