ServiceNow is looking for an experienced Pre-Sales Solution Consultant to serve as an IT Operations Management (ITOM) Specialist SC for mid-market customers and prospects. As a member of the Mid-Market Solution Consulting team, the ITOM Specialist SC role is a player/trainer role, which partners with other Mid-Market team members to achieve sales goals and supports ITOM learning and development for other team members. In this role, you will serve as a trusted advisor, helping customers design, architect, and adopt ServiceNow-powered ITOM solutions that drive their business success. Your expertise will ensure that customers achieve their goals and experience the full value of the ServiceNow platform, focusing on modules such as Now Assist for ITOM, Discovery, Service Mapping, and Event Management, with particular emphasis on CMDB and CSDM.ResponsibilitiesTechnical Expertise: Serve as a technical expert in IT Operations Management (ITOM) during the sales processPossess strong knowledge of ServiceNow ITOM modules (Now Assist for ITOM, Common Service Data Model (CSDM), Configuration Management Database (CMDB), Discovery, Service Mapping, Certificate Management, Event Management, Service Reliability Management, Health Log Analytics).Assist in supporting ITOM learning and development for other Mid-Market SCs.Aid in ITOM enablement onboarding new Mid-Market Solution Consultants joining from ServiceNow’s SC Academy program.Solution Design: Conduct discovery sessions to understand customer needs, challenges, and desired outcomes.Develop and demonstrate ITOM-specific solutions while incorporating capabilities across the ServiceNow platform to achieve customer goals.Roadmap and support multi-year ITOM strategies with customers.Sales Partnership:Collaborate with the Mid-Market sales teams throughout the sales lifecycle for both new customer acquisition, and growth & expansion of existing customers. Provide as-needed technical guidance and support to ensure customer adoption and success, in collaboration with our Implementation Partner eco-system and internal ServiceNow teams focused on customer success.Value Selling: Uncover and understand not only the technical needs of clients, but also the outcomes they’re looking to achieve to ensure business success.Articulate the business benefits and return on investment (ROI) of adopting ServiceNow ITOM solutions to Mid-Market clients, emphasizing how it aligns with their specific needs and goals.Presentation Skills: Deliver engaging, thoughtful, and clear presentations and product demos to both technical and non-technical audiences at all levels within Mid-Market 
