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DescriptionThe Vice President - Public Affairs Market Manager – Massachusetts reports to the New England Director of Public Affairs and establishes and executes the charitable giving strategy for the market. The manager also performs detail-oriented work for a variety of department operations and initiatives. The position requires an experienced, creative and energetic public affairs/ communications/ marketing professional with experience in charitable giving and/or grant making. The individual must be able to manage multiple tasks and deadlines in a fast-paced environment and represent the bank externally at community events. The chief function is to effectively leverage and execute bank charitable contributions, grant making, executive engagement, volunteerism and overall community outreach activities in the market based on a data-driven approach to specific market needs. Ideal candidate will have the ability to analyze data, metrics and measurement tools to best inform the market strategy.Primary Responsibilities
Strategize and execute local charitable contributions activities including but not limited to; grant database administration, ensure proper administration of budgets, adherence to CFG giving guidelines and SOPs and compliance with all policies and procedures of the Citizens Philanthropic Foundation and Citizens’ giving committees.
Utilize data-driven approach to make strategic, need-based philanthropic recommendations for the local market and utilize this data to educate key stakeholders.
Regularly track and report metrics/measurement/results of charitable giving initiatives and demonstrate business impact.
Support state level government affairs relations including staying up to date on current issues and trends, assistance in arranging meetings as appropriate and making connections on behalf of the bank.
Work with Director of Public Affairs to position senior leaders strategically in local business, civic and non-profit communities.
Increase visibility of bank’s charitable giving activities through content creation, media and social media recommendations.
Liaise with internal business line partners to create and communicate consistent community messaging internally and externally.
Manage and execute colleague engagement (volunteer) programs on a local level; identify local colleague volunteer opportunities including skills-based opportunities to populate the volunteer portal.
Develop and execute activations to support signature initiatives including, Workforce Development and Financial Empowerment.
In partnership with Community Development Market Manager, execute key economic development initiatives with local charitable contributions for CRA credit.
Partner with Sponsorships Team to identify and activate corporate sponsorships in the local market to ensure the greatest public relations value while adhering to all public affairs policies and procedures.
Prepare event briefs and speaking remarks for Executive Leadership and staff at community events, as appropriate
Strict adherence to corporate risk and compliance guidelines and policies to ensure favorable audit results.
Track and report metrics/results of charitable giving initiatives and demonstrate business impact.
Represent the bank in the community attending various external events and volunteer activities.
Experience & Skills
Minimum 5-7 years of diverse charitable giving, grant making and/or corporate communications/marketing experience
Experience developing strategic partnerships that drive brand favorability and consideration for the business using metrics and measurement to assess impact
Experience in state and local government relations is strongly preferred
Exemplary writing, verbal, and problem-solving skills; must be able to effectively anticipate issues and problem solve when issues arise
Strategic understanding of the nature of various initiatives and their impact on overall corporate objectives
Ability to execute against strategy and drive results; demonstrated creative/critical thinking
Budget management experience
Effective time management and organizational skills; solid work ethic
Ability to effectively manage multiple, changing priorities
Ability to plan, implement and manage all aspects of complex projects to successful completion
Ability to work independently and as a member of a team
Experience in banking/financial services is preferred
Computer Skills: Microsoft Office Suite Proficiency
Education & Certificates
Bachelor’s Degree in related field
Hours & Work Schedule
Hours per Week: 40
Work Schedule: 8:30 am - 5:00 pm (nights/weekends as required by job)
Location: Boston/Westwood, MA office 3 days and remote 2 days .
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.09/08/2024
