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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Type:RegularScheduled Hours:40Work Shift:Day (United States of America)The Manager, EHR Applications, is a member of the BILH IT Service Line Leadership team responsible for development, implementation and maintenance of assigned patient care/clinical applications and/or administrative applications. The Manager provides direct supervision to staff promoting collaboration, ensuring customer satisfaction, and resulting in strong team cohesion and positive morale. Works with BILH leaders to prioritize needs and provide value. Oversees EHR service management assuring SLAs for incidents are met and project timelines and deliverables are achieved. Possesses a strong understanding of the EHR systems and healthcare landscape. Manages with financial responsibility and adherence to the BILH IT mission and vision.Job Description:Primary Responsibilities:
Manages execution of work set by IT Senior Leadership to support the mission and vision of overall health IT application management to foster a business-oriented culture and mindset driven by continual service improvement techniques. (essential)
Manages implementation of EHR applications and solutions. Contributes to strategic direction and oversight for design, development, operation and support of EHR systems that fulfill business needs. (essential)
Champions relationships between IT and BILH leadership through clear communication and alignment of EHR goals to advance safe, quality driven clinical care. (essential)
Contributes to the success of BILH IT by assuring excellent customer service and adherence to SLAs. Assures a culture of continuous improvement and maintains connections with leadership. (essential)
Responsible for resource allocation within direct org chart. Partners with Directors & EHR leaders to understand impact prioritization, level of effort related to projects and objectives and current workload of direct reports. (essential)
Directly supports EHR application projects, daily operations and break fix issues. (essential)
Monitors dept. functions ensuring services are compliant with professional standards and state/federal regulations. (essential)
Works with EHR Directors to provide education/training to the staff for EHR systems. Manages contract staff when necessary. (essential)
Serves on hospital planning & policymaking committees; assures EHR function matches BILH policies. (essential)
Additional leadership functions/roles may be assigned: Project Roles; Key contact/liaison for IT vendors, Hospital or BILH Departments. (essential)
Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None
Required Qualifications:
High School diploma or GED required. Bachelor's degree in Computer Science, Business, Healthcare or related field. preferred.
5-8 years related work experience required in proven experience (demonstrating career progression) working in an IT Dept. or software vendor organization within the healthcare industry. 2+ years of leadership and staff management experience and 1-3 years supervisory/management experience required
Exp successfully managing a team of IT staff both in person and remotely.
Exp leading application teams in a multi-hospital health system.
Exp managing small to medium complex software configuration projects.
Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
Epic software exp/certifications with Epic modules: Radiant, Cupid & Willow, Beacon, Phoenix & Beaker.
FLSA Status:ExemptAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled
