Implementation Specialist

As a Implementation Consultant, you will be the primary point of contact for Campfire customers. You will 

be responsible for developing lasting customer implementations that promote successful deployment and 

adoption, supporting customers as they move from pilots to active production users, and leading support 

activities across cost estimation, quoting, pricing, and change management. You will also gather and 

document customer requirements, contribute product insights based on customer experience, and help 

develop scalable professional services processes as our global customer base grows.Location & Work ModelAnn Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week10–20% travel to customer sites for onboarding, training, or strategic reviewsFlexible schedule; occasional evening/weekend availability for urgent customer needsKey ResponsibilitiesCustomer Relationship ManagementDevelop customer implementations that promote retention, loyalty, and long-term account healthSupport customers through the full lifecycle — from pilot to active production — ensuring smooth transitionsLead customer support activities for cost estimation, quoting, pricing, and change management modulesConduct training sessions, onboarding, and quarterly business reviews across multiple geographic marketsIdentify and pursue opportunities for subscription go-lives, upsells, and account expansion

Technical & Domain ExpertiseGather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacityUnderstand and debug complex automotive cost models in collaboration with customersWork with customers to ensure productive use of Campfire software and maximize ROI

 Process & Team CollaborationDevelop professional services processes that drive efficient, standardized outcomes across a growing customer baseCollaborate with Product, Sales, and Support teams to relay customer feedback and inform the Campfire solution roadmapMaintain accurate documentation of customer requirements, interactions, and action items in the CRMManage multiple customer projects concurrently, meeting deadlines while delivering high-quality outcomes