Adecco is looking for experienced Customer Service Professionals in the Auburn Hills, MI and surrounding Metro Detroit Areas. If you feel like this is the opportunity for you, please read the qualifications and APPLY NOW!Job title : Customer Service RepresentativeJob Summary The candidate will work as a Customer Service Representative, handling customer inquiries and resolving issues through various communication channels such as phone, email, chat, or in-person. They will also be responsible for upselling products and maintaining accurate customer records. Even Simpler: The job is for someone who talks to customers to help them with questions or problems they have about the company's products. They also keep track of customer information on the computer.Skill Requirements Must-Have Requirements :
Communication Skills: Strong verbal and written communication skills with active listening.
Problem-Solving: Ability to handle challenging situations with a solutions-oriented approach.
CRM Systems: Familiarity with CRM systems for documenting customer interactions.
Data Entry: Accurate data entry and record-keeping skills.
Preferred Requirements :
Microsoft Office Suite: Proficiency in basic computer applications like Microsoft Office Suite.
Skill Education
Communication Skills: The ability to convey information effectively both verbally and in writing while actively listening to understand others' perspectives.
CRM Systems: Software used by companies to manage interactions with current and potential customers by tracking communications, sales, and other activities.
Microsoft Office Suite: A collection of office-related applications including Word, Excel, PowerPoint which are widely used in business environments for creating documents, spreadsheets, presentations etc.
Problem-Solving: The process of finding solutions to difficult or complex issues by thinking critically and creatively.
Data Entry: The act of inputting information into a system or database accurately.
Requirements-HS Diploma/GED-Experience related to the role directly is a plus, but not a must-Team player and quality characteristics-Required to show up on time and work when scheduledPay Details: $15.00 to $24.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
