Principal Network Engineer The Principal Network Engineer is responsible for managing, designing, and improving Comerica’s enterprise network. He or she will assist network architects with design and implementation of network technologies. This role is responsible for providing guiding principles and leadership to engineering teams as well as offering proactive assistance on project-based activities. General duties include leading buildout of solutions and driving innovation for incorporating new modern technologies in the enterprise network. Partners with management and other engineers to drive infrastructure modernization projects to completion and provides Level3 technical support using extensive technical background to take on work assignments the team is engaged in. Strong people skills and the ability to balance/prioritize between multiple tasks and projects are essential. This position does involve both routing and switching as well as network implementation projects for both on-prem and cloud infrastructure. The ideal candidate would have experience in network design, implementation, management, and documentation of medium-large scale enterprise networks, be familiar with datacenter technologies (Nexus Dashboard, Cisco ACI), have experience with switching (Catalyst Center) / routing/ Wi-Fi and Firewall/VPN on Cisco platforms as well as RemoteAccessVPN/AnyConnect on Firepower/ASA clusters and tweaking their integration with NAC solutions (Cisco ISE). Cloud networking experience is also desirable (AWS, Azure, GCP) with existing familiarity with on-prem to cloud connectivity solutions (BGP peering, Cloud Exchange, etc.). SolarWinds use for compliance, configuration management and monitoring, LiveAction or LibreNMS monitoring is also desirable. CCNP Enterprise (R&S) knowledge level required, CCIE nice to have. The Principal Network Engineer is expected to work collaboratively across a variety of business units to implement new technologies, coordinate and take lead of assigned projects in all technical and communication aspects, lead engineering peers towards achieving common goals in assigned projects, and coach peer engineers and effectively perform knowledge transfer/cross-training activities. The ability to take ownership of a project and execute it from 0 to 100% with little to no supervision, while interacting with multiple departments/teams that may hold certain keys to project completion is critical to achieving success in this role. Position Responsibilities: Design and Methodology Utilize infrastructure engineering and research design methodologies appropriate to the development/test/production environment. Design and deploy new applications and enhancements to existing applications, software, and operating systems. Develop automated test solutions, Infrastructure as Code, and manage scripted code. Perform configuration and maintenance of applications and servers. Support enterprise application performance management, monitoring and logging solutions. Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. Create and maintain a schedule to ensure all updates and upgrades to systems remain in line with manufacturers and recommendations and to ensuring minimal downtime and maximum compatibility. Incorporate security-by-design into all solutions, ensuring that security requirements are considered concurrently with technical requirements. Technical Consulting Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Troubleshoot and resolve high level network and wireless issues. Present recommendations for engineering endpoint solutions and assist with developing infrastructure process, policies and risk controls. Troubleshoot and support systems and applications across on-premises and cloud environments. Communicate with engineers, product team, and senior management to provide timely and accurate information and status updates. Work with senior leaders, decision makers, and stakeholders to define business requirements and systems goals, as well as identify and resolve business system issues. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems. Provide orientation and training to end users for all modified and new systems. Understand business requirements and collaborate with the architecture team to translate them into technical design. Provide consulting, instruction, direction and technical assistance to other departments and divisions as required for the design of core management systems as well as application platforms, security, and storage and/or backup related objectives. Risk Management Proactively share information regarding risks and opportunities to build competitive advantages and create efficiencies. Monitor and test system performance; prepare and deliver system performance statistics and reports to senior leadership. Ensure all production services are replicated and maintained within a disaster recovery site and that the failover process is documented and tested. Communicate results to senior leadership. Ensure infrastructure security, perform regular checks, and establish disaster recovery solutions. Manages crisis and incidents and provides on-call support during non-business hours daily and/or as needed. Planning & Organizing Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. Support purchasing efforts through conducting research on software and systems products to justify recommendations. Perform server capacity planning to meet current and future infrastructure needs. Administration/Support Collaborate with Technology and Business colleagues in an agile development environment. Review, create and maintain documentation as it relates to system configuration, mapping, processes, and service records. Mentor and coach lower-level Infrastructure Engineers. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
