HOW YOU WILL MAKE AN IMPACTSG 12The Senior Account Manager at Continental Tire has broad responsibility to manage business with his or her assigned Original Equipment Manufacturer (OEM) customers. Responsibilities range from identifying customer needs, developing businesses, managing the RFQ process, managing commercial affairs as well as interfacing and providing business leadership to tire development projects, supply chain and quality management. The Senior Account Manager is provided leadership by respective Global Key Account Managers (KAMs) and regional leadership. This position blends commercial and technical dimensions and provides a diverse set of experiences and responsibilities. Business DevelopmentGather and distribute information about new customer vehicles as business opportunities in the marketPrepare business cases and quotations to OE customers in close coordination with Controlling, R&D, Global KAMs and regional Director KAMsNegotiate pricing and terms with all customers in the region to achieve Continental's business objectives under the direction of Global KAM or regional Director KAMs.Ensure correct payment for products suppliedCustomer RelationsBuild and maintain relationships with key stakeholders at OE customers, at both operative and managerial levels including purchasing, R&D, quality and operations.Demonstrate high levels of business and technical literacy and use strategic influencing skills.  Represent Continental in high-level meetings for both commercial and technical matters. In customer communications, be able to serve as an alternate to the Automotive Engineers or Directors of Key Account Management for the account. Demand Management and FulfillmentEnsure customer delivery requirements are met by working with internal and external stakeholders to accurately forecast customer requirements and by supporting fulfillment activitiesDevelop the annual budget, 5 year plan volumes, and the monthly forecasts and ensure the implementation.Product DevelopmentBe involved in the product development process and provide business inputs and leadership to ensure we are on target for customer performance, timing, quality and internal cost targets Support the development of a technical strategy toward the customer to such as to achieve Continental's business objectives and strategies Ensure the performance and technological needs of customers are communicated and comprehended inside Continental in order to plan and invest in new products, technologies and plant equipmentQualityIn concert with the AQM organization, ensure customer quality requirements are met by working with internal contacts to ensure focus on customer specific requirements and closure of complaint topics.StrategySupport the Global KAM and regional Director KAMs in the development and implementation of long-term strategies for OE business in the region to ensure a sustainable strategic partnership and attainment of business objectives.Implement customer specific strategies (commercial, technical, product, quality/service) to be competitive in business acquisition and retention according to the goals of the region.
