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Employment Type:Part timeShift:Description:Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record. Registers and checks-in patients and determines preliminary patient and insurance liability. Performs routine account analysis and problem solving. Resolves patient account issues. Initiates billing and rebilling of accounts as appropriate. Under limited supervision, determines need for and obtains authorization for treatment /procedures and assignment of benefits required. Provides information to patients concerning regulatory requirements. At point of service, provides estimated costs and patient responsibility, facilitating collection of co-pays, deductible and private pay balances.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESObtains, verifies and enters patient identification, demographic information, and insurance coverage into hospital information system(s), to ensure accurate and timely submission of claims.Determines visit-specific co-payments and collects out-of-pocket liabilities. Assists patients with questions regarding financial liability or refer to appropriate resource(s).Inform patients on cost of treatment, insurance benefits, resources for payment and financial assistance.Secures and documents payment arrangements.Obtains medical authorization or referral forms, if appropriate.Audit authorizations for accuracy and determine if delay/deny policy needs to be invoked.Utilizing key reports and tools to facilitate obtaining accurate insurance information.Educates patients/families on the use of registration kiosks or online systems. Identifies non-routine complex issues and escalates to Patient Access Lead for resolution.Assists in the training and education of colleagues upon hire and ongoing as new systems and processes are created.Maintains compliance with HIPAA and other regulatory requirements throughout all activities.Protects the safety of patient information by verifying patient identity to preserve the integrity of the patient record and ensures all records are complete, accurate, and unique to one patient.Performs pre-registration and pre-admits.Communicates frequently with patients/family members/guarantors, and physicians or their office staff in the deployment of key activities.Interviews patients to collect data, initiates electronic medical records, validates and enters data related to procedures, tests and diagnoses.Determines need for appropriate service authorizations (pre-certifications, third-party authorizations, referrals) and contacts physicians and Case Management/Utilization Review personnel, as needed.Obtains and verifies the accuracy and completeness of physician orders for tests and procedures, which includes name, date of birth, diagnosis, procedure, date, and physician signature to minimize risk to hospital reimbursement. Accurately uses the patient search feature to find the correct patient information and disseminates data to clinical systems for patient care. Identifies required forms or templates based on the types of services patients will receive.OTHER FUNCTIONS AND RESPONSIBILITIESCross trains in various functions to assist in the timely delivery of department services.Performs routine duties relating to patient placement, which includes responsibility for bed assignments, transfers, and providing functional guidance as necessary.Utilizes Scheduling Booking Reports, Stop/Go Reports, Schedules, to facilitate daily patient activity and flow in support of the clinical departments.Analyze completeness and accuracy of records on these reports proactively and take action as appropriate.Analyze and problem-solves issues related to revenue cycle elements (charges, demographic information, guarantor information, insurance eligibility, coordination of benefits, authorization requirements) in response to patient inquiries and issues.Works to resolves these issues in a timely and appropriate manner including assisting with submission of patient centered claims to insurance carriers. Interprets data, draws conclusions, reviews findings and provides recommendations.Acts as subject matter expert and participates in special projects as directed by the Patient Access Lead.Education:High school diploma or an equivalent combination of education and experience.Associate degree in Accounting or Business Administration highly desired.Experience:Minimum of one year experience in a customer service role with financial responsibilities is required.Experience in health care, insurance, or managed care industries is highly preferred.Experience performing medical claims processing, financial counseling and clearance, or accounting is also highly preferred.Certification/Licensure:Completion of certification and skills competencies such as the Certified Revenue Cycle Specialist Professional (CRCSP) through the American Association of Healthcare Administrative Management (AAHAM) and/or CertifiedOur Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran
