Job Description:
We are seeking a proactive and empathetic Customer Support Assistant to join our Detroit team. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries and concerns are addressed promptly and professionally. You will play a vital role in maintaining our reputation for outstanding service and contribute to a supportive and positive customer journey.Responsibilities:Handle customer inquiries via phone, email, and live chat with professionalism and efficiency.Provide accurate information about products, services, and policies.Resolve customer concerns and issues while maintaining a positive attitude.Document interactions and feedback to improve service quality.Collaborate with internal teams to address and resolve complex inquiries.Monitor and follow up on customer cases to ensure timely resolutions.
