Come use your people-management and strategic leadership skills in this IGT Sr. Manager, Clinical Applications role to direct employees and teams responsible for the delivery of implementation, adoption, optimization & professional services.Your role:
Lead a team of field Clinical Education Specialists who collectively are responsible for multiple imaging modalities. Direct teams to ensure project scope is defined according to quote, customer expectations, needs all while ensuring the solution and/or services promised can be delivered, serviced, and remains profitable.
Ensures seamless delivery of all products, software, professional services, and solutions, according to defined scope, teaming with Order Management, Supply Chain, Hosting & Operations, Revenue Operations Management, Learning Services and Services Operations to ensure a smooth delivery.
Understand local customers’ environments, local challenges and regulations and leverage this information to ensure overall customer success with our solutions, products and services. Continually seeks opportunities to increase customer satisfaction and deepen customer relationships and increase customer success. Identifies areas of improvement and guides the teams towards resolution.
Work successfully across cross-functional teams! Collaborate with product & business teams to build technology and services to drive customer success, reduce cost of delivery, increase automation, decrease customer effort, and enhance solutions. Collaborate with marketing by providing customer proof points that impact success. Work closely with account & lifecycle sales teams to help close/renew/grow business at the account and grow professional services revenue. Manages escalations, when necessary, and ensures customer experience/loyalty recovery and other actions to resolve delivery-related issues.
Maintain/Improve margin by controlling project/program costs during projects and throughout the contract duration and ensure accurate project/program costs to facilitate ongoing/proactive revenue operations management. Manage to established Zone financial and operational targets. Ensure a focus on revenue generation.
You're the right fit if:
You have acquired 3+ years of leadership experience and 7+ years of related experience within the IGT domain or specialty along with demonstrated results in customer management.
You have a Bachelor’s degree. Master’s degree in a position-relevant program (health science, business, or engineering) preferred.
Your skills include proven experience mentoring and developing a remote team on customer relationship management, customer influencing, and problem solving. Clinical leadership experience within radiology, a plus.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical (https://www.careers.philips.com/na/en/clinical-support-physical,-cognitive-and-environmental-pce-job-requirements) position .
You possess a valid driver’s license and are comfortable with up to 75% travel throughout the central USA zone.
How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is a field role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business (https://www.philips.com/a-w/about.html) .
Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html)
Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)
Learn more about our commitment to diversity and inclusion. (https://www.careers.philips.com/na/en/diversity-and-inclusion)
Philips Transparency Details The pay range for this position is $102,200 to $175,200, annually.The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here (https://www.careers.philips.com/na/en/best-employee-benefits) . At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. Candidate must be located near a major (non-regional) airport (within a 1-hour drive) to be considered.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
